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  1. Kelly Wilson

    The Dreaded Wait from "Yes" to "The Box"

    :yell:Faster, faster, faster … Customers say they want faster deals, but what do they mean? They want more value for the time they are spending at the dealership. :banghead:Filling an empty seat at the sales tower with top salespeople who also want to stay friends with everyone on the floor...
  2. Kelly Wilson

    Thank You; The Sequel

    As an over eager, naïve and ready to learn ISM I found the DealerRefresh community a little over 2 years ago. Through this community and the support I have enjoyed, I have found a very rewarding career and many people I feel I can truly call "Friend." After months of lurking, I finally made the...
  3. Kelly Wilson

    Prospecting or Trolling: Where is your vendor line?

    We all like to tell stories about how social media, when properly executed, shows a business is listening. Such as responding to a tweet to offer more information, or being an active member on a forum becoming a well regarded source of information. But let's flip this idea on its head. How do...
  4. Kelly Wilson

    Walk the Walk...Your First Up

    I wanted to share a post my friend Micah did today from his blog. I think he makes a great point. I know there are "gurus" out there and I know there are also true professionals here that "get it." I would love to hear what you think. And to the true Experts, let's hear about that up. Do you...
  5. Kelly Wilson

    Reputation Management Comp Buying Likes?

    :yell:After seeing the facebook likes for a popular digital company grow rapidly over the last few days, I would like to put it to the community: What Would You Do? See the full size image (for you lurkers) :poke: Do you look at how a vendor practices what they preach before signing up? Do you...
  6. Kelly Wilson

    February 2012 Blockbuster Sales Numbers ?!?!

    OK...I sat on my hands for over 72hrs waiting for someone to approach the subject... How were your :heart:mo '12 sales? I saw huge numbers Tweeting about & record Books slapped in the Face. Come on, let's see some y:y & +%'s Maybe predictions too? :popcorn: