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  1. C

    Question for the MD Dealers out there...Or anyone, for that matter.

    Yes, I realized after you posted that I hadn't "Scrubbed" it as well as I intended to. I agree with you, though, I don't think calling them out is bad based on this.
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    Question for the MD Dealers out there...Or anyone, for that matter.

    Thanks guys, it kind of confirmed what I suspected. I hate this type of stuff as it gives the whole business a bad image. I ended up buying a car somewhere else over the weekend. I appreciate the feedback.
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    Question for the MD Dealers out there...Or anyone, for that matter.

    I deleted all identifying information out of this listing screencap so I'm not calling anyone out. This is a major dealership with @ 15 locations or more across the DMV.
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    Question for the MD Dealers out there...Or anyone, for that matter.

    Thanks for the responses. Here's the story. My '04 Hyundai blew up -- timing belt went, had been replaced at proper interval @ 40k miles ago. So I've been searching for a new car. I do a lot of internet searching and find the above-listed Camaro on 1/9/12. I took a screen cap to email to a...
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    Question for the MD Dealers out there...Or anyone, for that matter.

    Simple question. Would you: 1. Put a car on your lot, website, etc., that was not MD-state inspected? 2. Solicit interest in that vehicle, allow test drives, etc., knowing that it was not inspected? 3. Allow customers to accept your offer of the vehicle at the listed price without knowing...
  7. C

    School me on Twitter "Promotion?"

    So where do you actually PAY to do the twitter promotion? Is it something I do through Twitter, or do I have to pay an outside service?
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    School me on Twitter "Promotion?"

    So the other day I log into my Twitter account and find several tweets from people I do not follow, but who must follow or interact with Dealer Refresh, that were "promoted" or forced into my feed. I'm curious how this is done, and what, if anything it costs, because it might be a good...
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    Why Would Anyone Post Helpful Hints to DealerRefresh?

    You misunderstand me on a couple of key points. First -- when I mentioned his religious convictions, it wasn't related to his business sense. It was related to the endless conundrums he would pose to us. I was raised Lutheran, he was Baptist. On at least a weekly basis, he would pose the...
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    Why Would Anyone Post Helpful Hints to DealerRefresh?

    1. There are a lot of sociopaths in management/middle management who think that their way is the best way to do things, as well, even when their way is clearly wrong or is going to result in lost time/money/productivity. 2. There's also the classic psychological conundrum known as the...
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    Gen Y & Occupy

    I would have been a potential fan of the movement if they would have gotten some kind of focus and direction. Unfortunately, if they really want to solve problems, they should be occupying DC. You won't see them doing that though. Reference the recent insider trading and conflict-of-interest...
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    Is WHAT you stock a marketing decision?

    I absolutely believe that what you stock is a marketing decision. When I worked at the Dodge Dealership (one of the oldest in the country), the New Car Sales Manager ordered every car as though it was going to be his own personal demo car. It was rare to find a Dodge Dakota on the lot for less...
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    Should I maintain my own dealer site or have another company do it

    Jerry, I'd offer to help you no charge, as I do HTML, and can do some website work, but depending how advanced it is, I might not be the man for the job. Let me know what exactly is wrong and I might be able to put you in touch with someone who could change it if he doesn't show up again.
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    Do you pay for an ILM & CRM tool?

    A former boss of mine was of the opinion that ILM was dead, and that CRM was the way of the future. I'm interested to see what the folks here think about that.
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    Anyone using an Instant Messaging system internally?

    Another great SECURE Instant messenging system is called Brosix. It's got some encryption so you can pass information along without worrying about it being leaked or otherwise mishandled. Otherwise I'm with Alex -- AIM is the way to go. It can be used from phones, terminals, or even as a...
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    Should I maintain my own dealer site or have another company do it

    That's frustrating, Jerry -- do you even have access to the user name and password to log in, or are you completely out-of-pocket on the deal now that he's vaporized?
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    Should I maintain my own dealer site or have another company do it

    Keep in mind that if you do the website in house, you are at the mercy of the employee who designs and maintains it. I've seen a number of cases where the "website designer" left/got fired, and no one knew how to maintain or even access the website, causing problems there, too. A more...
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    Anyone Want to Learn about Credit Card Processing Fees?

    Thanks, I will do that. Who do I contact about having an article submitted? I will poke around later when I am free to see if I can figure it out on my own, but is there a submission tab or something easy I am missing?
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    Anyone Want to Learn about Credit Card Processing Fees?

    Jerry, I'm sorry if I came across as blatantly advertising. I'm offering my services, free of charge, in order to help educate both myself, and our dealers. I'm also trying to gather information from dealers as to what they look for in credit card processing, and how much they know about the...
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    Anyone Want to Learn about Credit Card Processing Fees?

    Seriously, I am more than happy to give a phone conference with anyone here who's interested in learning how the CC processing rates are charged to your dealerships. I'm also curious: Who are you using for your CC processing?
  23. C

    Buy Here Pay Here

    You looking for a CRM or some kind of guarantee/follow-up service?
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