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  1. subi101

    TAKE POLL Sales Reps & their personal FB

    I am working with a dealer that wants their teams to start becoming advocates and in order to do that I recommended a foundation, policy, easy rules and some training. I've done it in dealerships that I was an employee at and am passionate that it helps the grassroots efforts along with...
  2. subi101

    This may be why you don't Outsource your Chat on off hours..

    Woah. Slow down there chief! I see now why you are getting upset at the response. Your tone took on that of a position where as you were instigating a conversation. I recognize that. So, I agree with you that it is a question that needs to be answered. I feel however, it can only be answered by...
  3. subi101

    This may be why you don't Outsource your Chat on off hours..

    I agree with your summation, but this doesn't apply to every dealer. In fact, I believe that many are putting customer service first. If you view chat as a means of customer service and not a lead generator, it will in essence cultivate very strong leads. That perspective isn't for everyone, I...
  4. subi101

    This may be why you don't Outsource your Chat on off hours..

    That is true. I did go through and read your response and from my point of view it seemed like you were taking a stance. I see you were asking a question, but at the same time your question almost seemed rhetorical in that your position was against after hour chats because of your experience. I...
  5. subi101

    This may be why you don't Outsource your Chat on off hours..

    Jeff, it seems that maybe I misunderstood but I took "And this may be why you DO NOT outsource your off hour website chat" as a stance on why dealers shouldn't outsource after hours chat. Again, I say that this isn't my ideal situation and that you can find partners who do it really well OR do...
  7. subi101

    This may be why you don't Outsource your Chat on off hours..

    And for the record... I don't sell chat. :-P
  8. subi101

    This may be why you don't Outsource your Chat on off hours..

    I 100% disagree with your statement Jeff and I agree with Joe and Yago. (Okay... give me a minute. I'm letting my previous sentence settle in... never thought i'd say that! :cool: ) (and Alex I'm coming from the perspective of someone who has also set up BDC/Internet Departments for small and...
  9. subi101

    Women in Automotive Announce First Female-Centric Conference

    I see your point Craig, but the reality is that there is a lot to overcome being a woman in this industry. I know. I've lived it. I wish it weren't the case, but it is. Women don't often know how to work up the ranks or that there are even opportunities present for them but furthermore, there...
  10. subi101

    Women in Automotive Announce First Female-Centric Conference

    With the increase in the number of women working in the automotive industry, there's an increased need for females in the industry to network, collaborate, and mentor one another. Women in Automotive, an organization that was founded by Christy Roman, Audrey Pinheiro, Joni Stuker, Jody Devere...
  11. subi101

    A Perspective on Automotive Forums for Attracting the Next Generation

    Alex! HECK YES! Now, if I don't see you on here more actively... I'm going to cyber stalk you! :-P Thank you for your post here. The thing is, we need to start attracting new dealers to the site. 5 years ago, this helped me build who I am and there was a ton of sharing from dealers, now those...
  13. subi101

    A Perspective on Automotive Forums for Attracting the Next Generation

    Wait… Don’t leave! This one is for you. The quiet, reserved one or the one who just is tired of being hushed. Don’t leave…. I stand by you! I am growing SO tired of the know-it-alls and the bullies in OUR forums. I am proud of our sense of community in automotive. The fact that so many...
  14. subi101

    See You Later Autotrader!

    I apologize! I just saw this response! I simply meant that our profit margin per unit in some areas have decreased and we should be cognizant of this as we adjust our advertising/marketing dollars. We don't have to be everywhere our competition is. We have to make our dollars go as far as we...
  15. subi101

    New trend for Showroom Traffic vs. Internet Leads?

    In my dealership, we started tracking quite a bit to verify much of these "stats". This is what we found. only 33% of our leads were coming in having submitted a lead and no response back to our follow up every month (we started to refer to them as "blue birds"). 79% of our customers had done...
  16. subi101

    See You Later Autotrader!

    I didn't get past page 2 of the responses to this thread... So, I may repeat some of the content in these responses. I have done a complete study like this including some serious tracking of traffic and came to the same conclusions with am identical reaction my old reps. Since I first...
  17. subi101

    NADA 2014 - Agenda & Who's going?

    Re: NADA 2014 I'll be there! Fri - Sun. Looking forward to my first NADA.
  19. subi101

    Who are your mentors? Who are your heroes?

    I ask you: · Who are your mentors? What is your relationship like? How did you meet them? Do you have any stories of success because of a mentor? My "top billing" mentor in the industry is hands down Joe Webb. I am so incredibly blessed that he took an interest in showing me the ropes...
  20. subi101

    Digital Air Strike in trouble?

    Yago, It is a good question to ask. At this point, I don't feel as though I have enough information. What I do have is some opinions of individuals. I don't feel as though review management/monitoring is a hoax in itself. Someone needs to do it. If people feel so strongly, they should hire...
  21. subi101

    Internet solution provider

    Felix, I completely understand your points. I've been there. At one my last dealerships we went in-house, and it worked well. The only problem is that good, company-minded individuals that match our views and goals are hard to find. Once you go in-house... you have to maintain it. That means...
  22. subi101

    Digital Air Strike in trouble?

    I saw those posts last week. It seems like a clear insider to me. Someone with a personal hate for the company. That being said, the glass door reviews from past and current employees seem to verify what is being said. I have had very little faith in the company for awhile now based on my...
  23. subi101

    Thank U Jeff and Dealer Refresher's!

    I TOTALLY AGREE! I would not have been able to get such quality, unbiased research to develop my own views and structures for the dealerships I have been blessed to be a part of if it weren't for this community. Experience comes with time, but in this age of constant evolution and change...
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