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  1. tomfohr

    Has VinSolutions outgrown it's good service?

    Anyone else seem to notice VinSolutions level of customer service/tech support really starting to take a turn for the worse the larger they get? Tech support tickets on seemingly easy issues never getting fixed, no real help with updating our processes and templates to newer relevant best...
  2. tomfohr

    Maximizing your OEM website

    A few months back our dealer group decided to get rid of our 3rd party website (VinSolutions) and decided to attempt to just upgrade and optimize our OEM website (Dealer.com thru Ford Direct). While I like the idea of not having 2 different websites competing with each other for search rankings...
  3. tomfohr

    What's wrong with my chat?

    So, we have ContactAtOnce! Chat on our VinSolutions website (as well as Autotrader) and we have their "Chat Receptionist" feature or staffed chat as you would call it.... But in my opinion, it is just not performing at all. For Starters, Last month we received a total of 417 Total Internet...
  4. tomfohr

    Best "Value Your Trade" platform?

    I currently have the Black Book Trade in tool but am considering looking at the Pure Cars Value Your Trade instead because I think the user interface is nicer and more engaging. Anyone have any comparisons or opinions? Any other platforms I should be considering instead?
  5. tomfohr

    VinSolutions "Advanced" Desking? Already frustrated!

    So we are in the middle of setting up VinSolutions as our new CRM and as part of their suite of products, we had opted to go with their "Advanced" desking after it was demonstrated to us along with website, crm, ect. One of the questions we specifically asked was "We have have a particular...
  7. tomfohr

    Inventory Export Feed - vAuto or VIN?

    I am a current vAuto user and right now they are handling all of our inventory export feeds and beginning next month we are launching VinSolutions for our CRM and Website. We have no intentions of canceling vAuto but I am just curious which would be better to use to handle our inventory export...
  8. tomfohr

    Best dealership website you've seen?

    Anytime I go to make changes to my website I always end up on a search to find the "ultimate car dealer website" and almost always end up disappointed. While there are A LOT of pretty decent dealer sites out there.... Almost all of them seem to be missing something, scattered and poorly laid...
  9. tomfohr

    Customer Interview/Profile Form?

    How many of you are using some sort of Customer Profile or Interview Form? We have never traditionally used one and kind of left it up to our sales staff and assumed they are asking the right questions and getting the right information to be able to properly select a vehicle and also the right...
  10. tomfohr

    Save-a-deal in R&R Contact Management?

    So myself and our GM are avidly working on trying to replace Reynolds Contact Managent with Autobase which our GM has used for about 8 years and loves everything that it can do and the ease of use compared to ReyRey. Obviously the hurdle we are trying to work around is our long term contract...
  11. tomfohr

    Reynolds Users... What are you desking deals with?

    Just curious to see what other Reynolds users are using to desk deals with being the ERA doesn't exactly offer a proposal to be printed and neither does ReyRey CRM. We use a Excel program that compares Purchase Vs Lease but the major downfall is that there is no way to save where you left off...
  13. tomfohr

    Craddle to Grave ISM Pay Plans?

    The arguement that will never end.... Craddle to Grave or BDC/Appointment Setter. One of the biggest problems that I see with the Craddle to Grave mentality is that we expect the Internet Sales People not to be like typical sales people and take the path of least resistance and just cherry pick...
  14. tomfohr

    ReyRey CRM... How to best utilize this outdated CRM?

    So, I'm sure there is a fair share of us here who are unfortunately stuck in a long term contract with ReyRey CRM and dreaming of the days we could see some of the advanced technology that just about every other CRM in the industry is offering. I figured I'd start a thread for all of us to share...
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