Search results

  1. ra6209

    Digital Marketing for Fleet / Commercial Departments

    Don't know if this is a separate thread, but how do most commercial fleet departments handle the CRM portion of what they do? Can Vinsolutions be bastardized into handling fleet, or do some vendors have CRMs geared more specifically to fleet sales?
  2. ra6209

    Did we miss memo about Auction Access charging dealers an annual fee PER Authorized Auction Rep?

    Who doesn't adjust how much they pay for a vehicle when the buy fee is $800? All of these fees just drive down the price the seller gets for the vehicle. If you are saying you have to pay more even with the fees because you need the inventory, then it is the market that is driving up the cost...
  3. ra6209

    Tesla Trade Ins

    Cool info. Thanks for sharing. How have your customers' post sale experiences been? Do they say Tesla takes care of them well?
  4. ra6209

    Tesla Trade Ins

    We've only seen two but only one of those was serious. We hit it really low, and the guy didn't buy. I anticipate we will see lots more as these Model 3s get sold in larger quantities and people continue to have after sales problems.
  5. ra6209

    Tesla Trade Ins

    What have been the experiences of dealers in taking Tesla trade ins? Given the turmoil at the company, I have fears of taking them in. They seem to have problems with backlog at the service centers for repairs, so if the trade has a problem (which is why someone would likely trade it in), how...
  6. ra6209

    Overstock.com

    Overstock.com is entering the third party listings game, but they are looking to sell financing and service contracts to customers that come to the site. Does anyone think Overstock.com can pull a CarGurus and grow to a decent size? What have been dealers' experience in talking with...
  7. ra6209

    Google Review Success Tips?

    Thanks everybody for the feedback. This helped us out - well everything but the robots.
  8. ra6209

    Google Review Success Tips?

    There is a store in Alabama called Serra Toyota in Birmingham. The number of Google reviews for the store has exploded in the last year, and it has over 1400 reviews now. This seems to be improving its search engine performance with Google search. Our stores' experience is that getting...
  9. ra6209

    Key Systems for Car Dealers

    I can't believe no one has mentioned Keyper Systems. We use them at our dealership to manage 400+ cars, and it works wonderfully and is incredibly simple. We absolutely love it. The service is super. We have dealt with a competent person every time we have called them with a problem. Automotive...
  10. ra6209

    VinSolutions "Advanced" Desking? Already frustrated!

    I can't say we have had any problems with unfulfilled promises with Vin. But I made them demo anything I found important - they demoed a LOT of stuff. I don't count much on anything any software salesperson says that they can't show me and prove works as stated. Can't remember exactly with Vin...
  11. ra6209

    Does a good CRM exist?

    Our dealership reviewed multiple CRMs and it came down to DealerSocket and VinSolutions. We don't have much of a retail service department, and our need to drive our follow up and marketing to narrow bands was low to nothing. We liked integrated website, inventory and CRM in one login and...
  12. ra6209

    Getting Your Dealership Ready For Apple Maps

    Is Apple really going to partner with Localeze? Localeze Business Review in Chicago, IL - Chicago and Northern Illinois BBB This isn't a good BBB report.
  13. ra6209

    Just launched Vin Solutions CRM/ILM-My opinion

    We just went live with VinSolutions as well. The training courses available online for your staff are excellent introductions to the software and very convenient. The trainers we got did an excellent job over our four days together. And it all would have failed without commitment from our...
  14. ra6209

    Carfax Pricing

    We got a huge increase and are not happy about it. They produce commercials that imply if the dealer doesn't provide Carfax reports that they are not "reputable." So we pay them so they can afford to run commercials that cast us in a poor light if we don't pay them to provide Carfaxes to our...
  15. ra6209

    Dealertrack Reviews?

    I posted this in another thread. We use them at our store, but we don't have a parts department, so I can't speak for parts. It gets the job done, and it is inexpensive. The support is iffy, but we don't rely on our vendors to help us with every little problem. Someone at our dealership is...
  16. ra6209

    DealerTrack Arkona Operating System

    We use them at our store, but we don't have a parts department, so I can't speak for parts. It gets the job done, and it is inexpensive. The support is iffy, but we don't rely on our vendors to help us with every little problem. Someone at our dealership is very IT savvy, and we develop subject...