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  1. Todd Caputo

    Test Leads

    I recommend to all my dealer clients I do consulting with that they hire a company to do formal mystery shops and do it quarterly. If you think email response is bad try listening to phone calls and in most cases it’s even worse. Covid “order taking”made bad habits even worse then they already were.
  2. Todd Caputo

    EVs are coming, but for how long?

    Yesterday an EV Amazon van came into my driveway and I was able to get a look. It’s a really nice van with a lot of space to deliver packages. I spoke with the driver for a bit and as she showed me the van and she gave me her feedback. She said the van drove really nice and was easy to get...
  3. Todd Caputo

    PR & News Roll Call for TWO upcoming Events - Digital Dealer Fall '23 and ASOTU CON

    ASOTU is the place to be! If you are a dealer or work at a dealership I have discount codes if you want to go…PM me…
  4. Todd Caputo

    I am a salesperson and I need your help

    If you are using E-lead ask for access to Gold Digger…Once you get access get a tutorial on it in E-Lead University…That should help you quite a bit..
  5. Todd Caputo

    #RefreshFriday Blueprint for Used Car Kings | Todd Caputo & Paul Daly

    If you would like to see of the branding and advertising work that @Paul J Daly did for my dealerships when I owned them here is a link: https://youtube.com/@usedcarking1?si=2-oss1n6kPygorFo We did some great work!
  7. Todd Caputo

    #RefreshFriday Blueprint for Used Car Kings | Todd Caputo & Paul Daly

    Jon it would be great if you would consider signing up for Dealership Growth Blueprint! I am confident it will be very valuable to you!
  8. Todd Caputo

    What are the biggest challenges you face in managing a car dealership?

    Human Resource Management (HR)…Written Job Descriptions, Written compensation plans, Semi annual performance appraisals for all employees, wages, employee handbook, benefits…Also Playbooks for all processes in variable and fixed operations….Its a people business and if you do not start with the...
  9. Todd Caputo

    A Return to 2008?

    My opinion. Older and high mileage trucks and Large SUV’s (trades) will see depreciation accelerate in these conditions. Low mileage ones won’t because of low supply and they are more fuel efficient.
  10. Todd Caputo

    Great opportunity

    Great opportunity here ! https://jobs.smartrecruiters.com/SonicAutomotive/743999800947120-national-call-center-director
  11. Todd Caputo

    Best independent used car dealers in the USA...who are they?

    Looking for non publics....Just would love everyone's opinion of the best of the best ..Thank You !
  13. Todd Caputo

    Best independent used car dealers in the USA...who are they?

    I am curious if anyone here on DealerRefresh can name names of any independent dealer they think has their game on....Thanks!
  14. Todd Caputo

    Monroney Labels on website

    We use it. Worth every $
  15. Todd Caputo

    People's Choice Awards for Best Vehicle Photos?

    My Friend Evan Berney does a very good job www.carbiz.com
  16. Todd Caputo

    People's Choice Awards for Best Vehicle Photos?

    No editing..Thank You
  17. Todd Caputo

    People's Choice Awards for Best Vehicle Photos?

    LED....no editing..Thank You
  19. Todd Caputo

    People's Choice Awards for Best Vehicle Photos?

    None...best decision we have ever made...All in with Roadster
  20. Todd Caputo

    People's Choice Awards for Best Vehicle Photos?

    I am going to throw my hat in the ring: https://cicero.usedcarking.com/express/used/1C4RJFJT6KC533679?_ga=2.189056495.510549122.1569801451-1145900114.1557397453&deal_type=cash&source=https%3A%2F%2Fexpress.usedcarking.com%2F&zip=13104
  21. Todd Caputo

    Setting up a Photo Booth

    check my website...www.usedcarking.com...we do it on all our trucks...look at any truck VDP...very helpful to shoppers and our BDC/Sales Consultants
  22. Todd Caputo

    Setting up a Photo Booth

    This is the company I was talking about the other day...this is a possible solution for those who do not have the space needed to do create a booth. https://www.3iblackwidow.com/
  23. Todd Caputo

    Dealer websites with excellent User Experience

    Everyone please pick apart mine www.usedcarking.com and www.newcarking.com
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