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  1. Agrrip

    ActivEngage vs ContactAtOnce vs CarChat24?

    We used contact at once for 2 years and the service was only okay. I think we can tie maybe 2 sales to it last year. We recently switched over to Client ConneXion. I absolutely love their service and product! Pro's They have great managed chat and they are staffed by car people. They...
  2. Agrrip

    Anyone Using Deal Activater, AutoAlert, etc.??

    We use Auto Alert at my MB Dealership. We average between 4 - 10 sales a month from it. Pros: 1) Sales (obviously) 2) Shows you the low hanging fruit that you otherwise might miss 3) Very easy to use 4) Helps your sales reps build out a pipeline of customers Cons: 1) You need...
  3. Agrrip

    Ecarlist...anyone use them? Thoughts? Opinions?

    Hi Jennifer, I appreciate you reaching out. It's good whenever any vendor adds to their customer service! Just to clarify: I did not feel that eCarList's customer service had gone down the drain. I NEVER worked with eCarList. The decision to replace eCarList was made by the folks Terrance...
  4. Agrrip

    Google reviews and how to respond to them...

    I'm with you there! It took 3 weeks from when Google told me to delete the account until I got the nerve to do it. But, my Places page had already merged with my Local page. Both logins took me to the same place within Google...So, I was slightly comforted by that.
  5. Agrrip

    Google reviews and how to respond to them...

    Looks like you have the same issue I had. My screen was the exact same as yours until I deleted one of our accounts. The account I deleted was our original Google Places (and Youtube) account. Our reviews weren't affected, but we did lose our YouTube videos. It took 3 days to get the...
  7. Agrrip

    Google reviews and how to respond to them...

    That is the 4th Mercedes they have purchased from us since 2008. Keep scrolling down and you'll see some not so nice reviews. Now that we have our RESPOND button back...I will go and re-reply to them.
  8. Agrrip

    Google reviews and how to respond to them...

    Yes...oh wait, no... Of course not. All home grown.
  9. Agrrip

    Google reviews and how to respond to them...

    Emily, I'm not sure if this applies to you or not...but, I manage a couple of different pages and it seems that Google shows the respond button one way for one and another way for the other. Look at the screenshots below: Log into your G+L account as you normally would If you notice on my...
  10. Agrrip

    Google reviews and how to respond to them...

    We are having the same issue. Here is Google's email response: "Hello, If I'm understanding the inquiry correctly, it sounds like the user is having trouble responding to reviews because of multiple accounts on the same listing. Having multiple owners on the same listing can cause a problem...
  11. Agrrip

    Google Reviews Disappeared!?!?!? What's the deal?

    ***UPDATE*** After many phone calls and emails with Google, they replaced 1/3 of our missing positive reviews as of this morning. It brought us from a rating of 4 to 17. Not quite the 24 we had, but at this point, I'll take what I can get. They did tell me that part of the problem is that we...
  13. Agrrip

    Google Reviews Disappeared!?!?!? What's the deal?

    I guess my situation is a little different. Our social media company had set up a Google + account and a Google Places account (not sure why, it happened before I was hired). When Google merged to G+L they merged the two accounts together. After the merge, we lost the ability to reply to...
  14. Agrrip

    Google Reviews Disappeared!?!?!? What's the deal?

    My dealership was hit very hard. We went from 125 reviews (24/30 rating) to 21 reviews (0/30). They axed ALL of our positive reviews and none of the negative reviews. We have been fighting every day since then to get our reviews back. No word yet.
  15. Agrrip

    Dresscode? Ties and Suits

    Ed Brooks hit this one right on the nose! The answer is not simply a suit is better or a golf shirt is better... Presentation is EVERYTHING! Nothing is sleazier than seeing a man in a poorly fitting suit! If you are going to wear a suit and tie you need to have it tailored to you. If you...
  16. Agrrip

    Customers Texting Dealerships?

    We have it through our website provider, AutoFusion.
  17. Agrrip

    Customers Texting Dealerships?

    Looking back at my reports we got just under 20 leads last month and sold 4 of them. So, almost 1 a day. It's not high volume, but they are higher quality. The key is not trying to get their number to call them. We answer their questions as directly as possible and set the test drive appt...
  19. Agrrip

    Customers Texting Dealerships?

    Here is a screenshot of how we use texting. The text comes across as an email that my internet team can respond to. Their email response is then texted back to client. As I said above, we sell at least 3 - 4 cars a month without physically talking to the client until they come in to sign the...
  20. Agrrip

    Anybody use AutoNet / NetTel?

    The only thing I could find was a warning about a scam...not sure if it's the same company.
  21. Agrrip

    Customers Texting Dealerships?

    We use a text feature at our dealership and we sell at least 3 - 4 cars a month from it...99% texts, 1% coming in to sign paperwork. Not bad for $200. It should be noted that we've only had it for 3 months now.
  22. Agrrip

    Apple Maps and Yelp

    From the sounds of it, no one is paying for Yelp and our dealerships are pulling up nicely. I guess the key here is to keep your reviews top notch (though, that's an obvious given). Between Google + Local, Dealer Rater, Yelp, Edmunds etc. one has to be very picky and choosey about when and...
  23. Agrrip

    Edmunds as 3rd-Party Lead Provider -- Thumbs Up or Thumbs Down?

    I just had an Edmunds rep come in and tell me that when compared to Auto Trader, Cars.com and KBB they have more site traffic, more search queries, and more engaged shoppers. I think Edmunds has some great reviews on cars and is a good research engine, but I do not see them as a high quality...
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