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  1. BrianJ

    Email losers

    Rick, I can't speak for everyone but a big part of any mail domain configuration is properly configuring the DKIM and SPF records that server as a type of signature like you mention below. Only DKIM and SPF are not for documents but rather confirming that the sender is indeed authorized to send...
  2. BrianJ

    Email losers

    Thanks for the reply @Alex Snyder, I wish there was a simple technology solution to the problem here because it would be much easier than trying to change behaviors. I might be on the vendor side, (hopefully not typical) but this is a topic we've been heavily invested in over the last 12 months...
  3. BrianJ

    Email losers

    Ryan, you are spot on here. We've been fighting this battle for the dealerships and I can confirm that Inbox placement is far more complex than blacklists. When you look at the major Email Service Providers, (ESPs) you will find that they are leaning less on Blacklists and more on user...
  4. BrianJ

    Watch what you say about your competition

    I know none of us would ever slander our competition, but I spotted a new story today about a dealership that got hit hard with a slander suit and it reminded me how critical it is to stick to the things we know sell cars, and leave the mudslinging to the politicians. Take a few minutes to...
  5. BrianJ

    How can I get more (real) phone numbers in my leads?

    @Jeff, You are spot on in reference to removing required fields. About 6 months ago we revisited the forms on our own sales site and removed required fields, but we didn't remove the fields themselves. The results we astounding. The number of leads went up significantly, but surprisingly the...
  7. BrianJ

    Anyone using or know about Elead CRM?

    There are lots of configuration options in eLEAD to allow for us to accommodate for different taxing situations. I'll have to admit, the piece that surprised me here was your dealership was still configured to "Tax at Destination", before I changed the setting to "Always Tax at the Dealer" last...
  8. BrianJ

    ELead BDC. Anyone else using them, or can give me a review of thier services.

    Yes it definitely is possible.
  9. BrianJ

    ELead BDC. Anyone else using them, or can give me a review of thier services.

    Kelly, It was great to get to spend some time with you yesterday. I really look forward to finalizing the internet processes we talked about yesterday. As to the Call Center's knowledge of Caboose, I am going to have all of them watch the YouTube video during training next week. Thanks for...
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