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  1. NHHarleyguy

    What constitutes an appointment?

    Anyone else have any insight as to what they pay on as far as appointments?
  2. NHHarleyguy

    What constitutes an appointment?

    Craig does it make sense that a percentage of those customers may have visited the dealership anyways? I want to keep it fair for the reps but also to make sure that they are setting appointments and not simply asking customers to reach out if they are coming in to get them on the schedule etc.
  3. NHHarleyguy

    What constitutes an appointment?

    I am in the process of re-structuring our BDC and I am struggling with what should be a simple question... What constitutes an appointment? Obviously when a rep speaks with a customer and schedules an appointment that is easy. The question that I have is if a rep has on-going contact with a...
  4. NHHarleyguy

    Shared inventory for multiple locations

    Gotcha! Thanks for the input. I made a few changes. The VDP will no longer open up on a new tab and I added the dealer logo to the VDP as well. With the color coding, location listed several times and logos on inventory page as well as the VDP I think this will rectify the issue.
  5. NHHarleyguy

    Shared inventory for multiple locations

    Great suggestions! Thanks. Can you elaborate on what you mean in your first point? I have a call scheduled this week to add the logos to the VDP as well. The chat feature will be going away soon!
  6. NHHarleyguy

    Shared inventory for multiple locations

    I am the internet manager for a three store Harley-Davidson dealer group. Currently our websites display a shared pre-owned inventory with units from all three locations. LINK We have struggled with customers not understanding where the bike is located and visiting the wrong store from time to...
  7. NHHarleyguy

    Uncle Joe's Make Over Diary

    Joe just some random tidbits like credit app accessibility, thoughts on live chat etc. Dealer.com is currently working on our new sites and I am looking forward to the change. Our conversion rate was dismal with our previous provider and with already healthy traffic I expect that the new sites...
  8. NHHarleyguy

    Uncle Joe's Make Over Diary

    Joe I was literally just combing through your "diary" and stealing ideas when I saw that you are with dealer.com... We just signed up our three stores with you guys so... (crumbles notebook paper and throws in trash...)
  9. NHHarleyguy

    Need some help with compensation

    Jon thanks for your input. Those are all helpful suggestions. Determining the floor starting point would be crucial and I have only one years worth of data as a guide. Curious as to why the per unit bonus would be based on the entire sales department(s) and not just internet production as I...
  10. NHHarleyguy

    Need some help with compensation

    Wow... Jan 7, 2014... Time flies when you are having fun! I wanted to revive this thread and pose the same question for an entirely new situation. I am currently internet manager for a three store dealer group here in New England. I have one designated sales consultant/bdc rep paid hourly with...
  11. NHHarleyguy

    What's your understanding of today's Internet Benchmarks

    Interesting question as I was just looking for the correct place to post a similar topic! I am in a unique position as I manage the internet department for a three store Harley-Davidson group in the North East. We have a separate BDC that handles all calls that are not sales related. I have one...
  12. NHHarleyguy

    Internet Sales Position

    Internet Motorcycle Sales Associate (Seacoast Harley-Davidson) Ever wanted make a career out something you love? Are you passionate about the World’s Greatest Motorcycles, the Harley-Davidson lifestyle, and wanting to make a difference in people’s lives? Then we are looking for you...
  13. NHHarleyguy

    Need some help with compensation

    Anyone... Anyone... Bueller? Looking to put together a game plan soon and could use some advice from the grizzled vets!
  14. NHHarleyguy

    Need some help with compensation

    I am currently averaging about 70 internet derived leads per month but in season (Memorial Day to Labor Day) 130 is not unusual. I am tracking my close percentage based on incoming leads and not appointments. Currently I am closing 10% of all internet derived leads or inquiries and 18 - 20% of...
  15. NHHarleyguy

    Need some help with compensation

    Daniel, thanks for the reply. I should make it clear that I have no desire to go elsewhere at this point. I am just looking for a way to further develop the internet department at my current location or dealer group and figure out the next step. I am always looking to grow and advance and I feel...
  16. NHHarleyguy

    Need some help with compensation

    Not sure why that would matter... 39 year old scorpio non-smoker who enjoys mountain biking etc :D
  17. NHHarleyguy

    Need some help with compensation

    First of all there seems to be a very similar thread posted almost weekly... This is what I do. How much should I be paid? But here is my current situation. I left a career in real estate four years ago to come work at the local Harley-Davidson dealership. I had no experience in the auto...
  18. NHHarleyguy

    Prices on website... yes or no?

    Thanks everyone for your responses. Some excellent information there and a few debate-worthy posts as well! In my humble opinion as a grizzled vet (ahem three and a half years in "the biz") I think that it boils down to trust. It is a lot more difficult to build the rapport needed to cultivate a...
  19. NHHarleyguy

    Prices on website... yes or no?

    Robert, thanks for your post. This is very interesting to me. As you said, it is contrary to 99% of the posts on this thread. How has the close ratio changed from when the prices were not displayed to now? There are fewer leads but are a higher percentage buying now as opposed to when the price...