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  1. sryan

    CRM with blocked email...

    How many bulk emails are you sending through your CRM?
  2. sryan

    Is anybody here using Motofuze ?

    Just had a guy cold call me about motofuze. 1st sign of never going to buy: Guy called me from a private number 2nd sign: he was rude 3rd sign: "his product was the best and it's not even close" I will not be buying this product ever
  3. sryan

    TrueCar leads- getting worse and worse

    did not know. received my first lead from them in the past 4 years...odd I havent see at least 1 other
  4. sryan

    TrueCar leads- getting worse and worse

    Well this is a first... the NRA has partnered with Truecar www.nracarbuying.com
  5. sryan

    TrueCar leads- getting worse and worse

    For 12-18 months the dealership I am at generally get about 50-70 truecar leads w/ an engagement rate of about 40-45% and we generally sell 4-6 cars a month of of truecar Take the past 3 months. Our dealership has been getting about 30-40% more leads, our engagement rate is at an all time low @...
  7. sryan

    TrueCar down -27.43%

    LOL they just raised my rates TODAY! (I'm in a monthly fee state)
  8. sryan

    Edmunds Carcode

    It's just on our dealer mobile website. Here are the last few text logs we had: 1.) Asking the price of a shelby GT500. customer is unresponsive 2.) Customer asking if he can bum a cigarette from us (not joking) 3.) 428 beacon w/ a trade with CAC, buried $6-7k 4.) Someone offering $17k for a...
  9. sryan

    Looking for an extremely good SEM company

    Haystak has been good to me
  10. sryan

    Edmunds Carcode

    I've been on it since January. It's free so that's the only reason. Half of the leads I get are for service, so thats a little annoying. Other than that we haven't had the best success with it. Usually people offering ridiculous prices for vehicles, you text back and forth about it trying to...
  11. sryan

    Vendor email and spam

    0 words. I always tell vendors, especially when they call, I've never bought anything from anyone cold calling me. I feel like if I am not going out and getting the proper products for the dealership to succeed I'm not doing my job
  13. sryan

    How/Why am I getting this lead

    I get a lead from Cars.com on a specific used car. I respond to the lead thinking the customer click on the used car listing on Cars.com. I respond to it. Then the customer responded to me this: Thanks for the prompt reply. I’m not quite sure why CarsDirect added you to my contact list, since...
  14. sryan

    TAKE POLL Is VinSolutions is not ready for Centralized BDC? Or it's just us?

    I feel your pain. Luckily I am at a stand alone point and not a dealer group. It sounds like your frustrations are coming from people not really knowing how to use the CRM properly. I deal with this every day. VIN inst perfect, I understand the problems you are having. I just work around them.
  15. sryan

    cars.com price increase

    About a month ago our rep said the rates were increasing. I just said cancel it then. Then she said OK we can go back to your old rates. LOL
  16. sryan

    CarGurus or CarsDirect

    We signed up with CarGurus at the start of January. We have a pre-owned inventory of ~60 vehicles. So far since Jan 1. we have 14 shows and 9 have taken delivery w/ an avg gross of $1511 a copy. For some reason I have gotten a lot of Spanish speaking customers with them. Thankfully I have...
  17. sryan

    TAKE POLL How Many Leads Per BDC Rep Each Month?

    Yes. I've come to the conclusion for the most part, the less I talk to internet customers about the vehicle the more likely I am to see them step foot in to the dealership. Of course, if I HAVE to desk a deal/give value on a trade/run credit, etc. I will. But I consider that a hail mary. It...
  19. sryan

    TAKE POLL How Many Leads Per BDC Rep Each Month?

    Going to have to agree here. It really all depends. Do you have a dedicated BDC manager that has 3-4 BDC reps? Is that BDC manager working deals with the sales desk for their reps or are the reps doing it themselves? Myself. I am a 1 person BDC. I handle 150-200 leads a month. I manage the...
  20. sryan

    What's your understanding of today's Internet Benchmarks

    That's pretty good. Heres what you should be doing bare minimum Lets say you get 200 leads a month You're only going to get in contact with (return email, pick up the phone, etc) 50% of them Of those 50% (100 people now) of them you should be setting appointments for 50% of those (50 people) Of...
  21. sryan

    Vinsolutions problems with CRM and website

    they just fixed the pricing issue I am not receiving email read receipts at all though.
  22. sryan

    Vinsolutions problems with CRM and website

    We use both the VIN CRM and website Problems I've been having and I created a ticket with support last week. 1.) prices are not feeding to our website on any vehicles. This is beyond frustrating. 2.) I no longer can see when customers are opening emails. I do not receive a read receipt from...
  23. sryan

    Responsive Emails and VinSolutions

    I'm having a few problems with vinsolutions at the moment. # 1 on my list is I can't see when customers are opening emails anymore. I created a ticket 24 hours ago about not receiving read receipt alerts Is anyone else having this specific problem?
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