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  1. Matt Hopper

    Inventory Management Software

    Yeah I am working toward that exact route of executing the integration plan. In any case I would suggest at least giving eLeads a look as they have become quite the conglomerate hence the name change from eLeads to eLeads1 meaning one provider for all things inventory, crm, appraisal, and...
  2. Matt Hopper

    Inventory Management Software

    So the predicament I currently find our store in is having multiple providers handling the same service. We have AAX for used car tool appraisal and pricing tool. We use Homenet for inventory management and export feeds. Then we have the full tilt eLead Package which essentially manages all of...
  3. Matt Hopper

    Best "No Photo Available Yet" Images - What are you using?

    What about a photo of the "I can haz...." cat saying "I can haz Photo?" I love that cat and the "Y U NO" guy. I have yet to meet anyone who's offended by either but at least the cat is sensitive to all PEOPLE and last I checked we don't have cats roaming our sites and who doesn't love a good...
  4. Matt Hopper

    Fair Pay Plan for Internet Sales Specialists?

    Our internet department works the same pay plan and hours our floor guys do which I don't agree with at all. Bell to bell in this store 3 days a week and here till 9pm 4 days a week. It's exhausting considering we can't take incoming calls and can't take a floor ups when it's busy there and our...
  5. Matt Hopper

    Seeking innovative pay plan ideas for internet sales managers

    Need some clarification on building the library and what you mean by that. I 100% agree with you on the pricing thing. Im impatient when searching and don't make it past the first 2 pages on a good day when I know what I am looking for and I assume most people don't either.
  6. Matt Hopper

    Seeking innovative pay plan ideas for internet sales managers

    I have taken this info to my current director in an attempt to try and fix some it. I shopped as a customer last night and found several other areas that need immediate improvement as a lot of things almost seem to shoot ourselves in the foot right off the bat. We are looking at our pricing on...
  7. Matt Hopper

    Google Reviews Disappeared!?!?!? What's the deal?

    It would seem like Google could be sued for something like this. There algorithm deleted thousands of positive customer reviews potentially causing millions in lost revenue across the board nationwide based simply on speculation. Did they attempt to contact any of the reviewers? I doubt it. Our...
  8. Matt Hopper

    Dealers flooding review sites with fake user reviews

    So starting last year we did contests to boost google reviews. We would randomly draw a name from all the reviews submitted each quarter and give away 2 iPads to clients. We started with a couple of bad service reviews from years ago and got our review count to a 4.2 star google review over a 9...
  9. Matt Hopper

    Seeking innovative pay plan ideas for internet sales managers

    here are my month numbers for clarification. 72 total leads-without washing for duplicates and leads for a floor guy that came to my inbox 24 appointments set 19 shows 13 sold average response time 12 minutes
  10. Matt Hopper

    Seeking innovative pay plan ideas for internet sales managers

    EWALRAVEN- the numbers are real and those are an average from all deals done from 1/1/12-9/19/12. I felt like we were hitting hard but am wondering if our grosses arent maybe hurting us in the volume department. There is a definite disconnect between tower and us since we are the "new guys" and...
  11. Matt Hopper

    Seeking innovative pay plan ideas for internet sales managers

    I have been an Internet Sales manager for about a year now and have an opportunity to take over the Director position. Our department has built itself from nonexsistant a year ago to now rolling 50+ a month with 4 guys and averaging 3300 front and back per car since January 1st till now this...