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  1. oldershawj02

    Cars.com/DealerRater - Dealers Facebook Posts are ClickBait

    Hey @Jeff Kershner - thanks for sharing. I love the idea of being able to format for display on VDP vs. "reviews page". You're right, we currently have the ability for users to select # of reviews, min review score and choose review sources (and sounds like there may be a bug if it's not...
  2. oldershawj02

    Cars.com/DealerRater - Dealers Facebook Posts are ClickBait

    @Jeff Kershner We've heard this from a handful of dealers over the past couple days so it's something we're actively triaging with FB. They'll occasionally make some tweaks to connectivity requirements without letting partners know so it requires some catch-up on our end. If there's action that...
  3. oldershawj02

    Cars.com/DealerRater - Dealers Facebook Posts are ClickBait

    Happy New Year all. @Ryan Everson Mike is out until later next week on paternity leave but I'm happy to jump in here with an update and when Mike's back he can respond more specifically to your question. We spent a good deal of time with our FB contacts last year troubleshooting this issue and...
  4. oldershawj02

    Is DealerRater breaking Schema rules for leverage against dealers?

    @Dan Sayer Thanks for sharing those screenshots - we're asking the team to take a look at that now. There should absolutely be consistency there between Cars/DR. I also appreciate your candid feedback on DR and I'd love to connect offline to chat some more if you're open to it. Our reviews...
  5. oldershawj02

    Is DealerRater breaking Schema rules for leverage against dealers?

    George, we're not trying to "fake out" Google here, and we are using the schema correctly (you're confusing "reviewCount" with "ratingCount"). And Google does not prescribe a particular methodology for rating calculation. Google is a partner of ours and they know we back it up with actual...
  7. oldershawj02

    Is DealerRater breaking Schema rules for leverage against dealers?

    @georgenenni Yes, dealers should absolutely be actively soliciting fresh review content on all platforms given its many health benefits. Certainly we try to encourage this through the average rating calculation, similar to how Google and many other review sites calculate ratings. And your...
  8. oldershawj02

    Is DealerRater breaking Schema rules for leverage against dealers?

    George, appreciate the conversation starter here as it's important we're transparent. I can assure you and others who read this thread that there are no nefarious or subversive intentions at DealerRater behind the markup - we're simply telling Google that we have review content for a particular...
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