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  1. Tordiway

    Low Cost Live Chat Software

    We have been using chat for close to a year now (2, actually; we have the ContactAtOnce chat service that comes with cars.com, plus we use ClientConXion for the store sites). I don't understand how remote staffed chat can be viable. The chat requests I receive are from people who want to...
  2. Tordiway

    What Makes For A Well Designed Dealer Website?

    One day I wondered if websitesthatsuck.com was still around, so I went there and, lo and behold, that day's "Worst Website" was Ling's. (She's on the websitesthatsuck.com home page right now, in fact, contending for Worst Website Of The Year.) Members of graphic design forums across the USA...
  3. Tordiway

    What Makes For A Well Designed Dealer Website?

    Part 2 of the conundrum is the prospect who submits an inquiry - via cars.com or autotrader.com or our own site or whatever - and is unresponsive. 90 days of (presumably) smart and strategically crafted dealer phone calls and emails go out to the prospect. All for nada. Why did these people...
  4. Tordiway

    What Makes For A Well Designed Dealer Website?

    You are right (again). The ones we get reveal themselves, thereby telling us what we are doing right. But the overwhelming majority, the ones that remain invisible, keep us awake nights. What do they want from us? What could we be doing differently to bring them out of lurk mode? It's...
  5. Tordiway

    Service Advisor using messaging to send THANK YOUS

    I think it is a great idea. I send TM thank yous sometimes when a sales customer has been to our store and I've never had anybody complain. But then, I like TM. And hate waiting through the voice mail log-in and prompts necessary to hear an actual message. Which, when you get there, is...
  7. Tordiway

    Site Review

    Who wrote these objectives? You or the vendor? These are excellent directions. Fascinating product/service!
  8. Tordiway

    What Makes For A Well Designed Dealer Website?

    OK, OK, it is all coming back to me now. I started this thread and posed the question a week or more ago, and it only showed up, like, 2 days ago, by which time I had already gone a lot deeper into the subject and realized that the sentence above, the one you caught, is indeed incorrect. I am...
  9. Tordiway

    What Makes For A Well Designed Dealer Website?

    I think I'm beginning to understand. Our personal definitions of eCommerce must differ. Let me collect my thoughts on this.
  10. Tordiway

    Whats Different About Your Dealerships Website that is better than others

    LOL - we do think alike!
  11. Tordiway

    What Makes For A Well Designed Dealer Website?

    Does that mean we are (maybe) in agreement? For fun, what are your thoughts on these two sites? eCarLink - World Famous Retailer of Used BMW, Mercedes, Ferrari, Audi, Porsche, Exotics & More in Dallas, Texas E-CarOne Dallas Pre-Owned luxury Vehicle Dealer. Low Wholesale Prices on...
  13. Tordiway

    What Makes For A Well Designed Dealer Website?

    The quickie short-short answer is this: there are two distinct dealership website types. 1). Those that can sell you a car online right here right now. (True eCommerce sites). 2). Those that can't. (Everything else). 99% of car dealers websites fall into category two. As a community we seem...
  14. Tordiway

    What Makes For A Well Designed Dealer Website?

    Aw, I'm used to being in the "holding tank." My wife comes downtown to bail me out nearly every Sunday morning!
  15. Tordiway

    What Makes For A Well Designed Dealer Website?

    Wow, I forgot about this thread. I think I posted it, like, a week ago and it just now showed up? Anyhow, Joe, in the time that has elapsed since I posed the question additional discoveries caused me to start a brief essay on the subject. That generated some comments on ADM, which then...
  16. Tordiway

    Internet Prospect Followup Schedule

    Email address, please. Mine is [email protected]
  17. Tordiway

    Internet Prospect Followup Schedule

    J.D. Power did an "Online Automotive Shopping" study about 2 years ago. (I have a copy of the .ppt if you want it). It studied prospect shopping activity during a 16 week period and, among other things, noted how many weeks/days they spent on research, when they decided to test drive, when...
  19. Tordiway

    What Makes For A Well Designed Dealer Website?

    Maybe this has already been covered recently or in some older posts but I've been looking around and haven't found it. I'm talking about website architecture, navigation, and graphic design as it pertains to Internet new and used car sales. I'm not talking about sites that have to do double...
  20. Tordiway

    Just an introduction

    Traverse City? Patoskey? Somewhere in that vicinity?
  21. Tordiway

    Non-responsive customers

    Great gawd almighty you just nailed it. That is exactly what it's all about. However, the prospect doesn't help us when they send in a blind quote request and do not include a phone number. How are we supposed to "read" this customer and respond in a way that will catch their interest...
  22. Tordiway

    Non-responsive customers

    I don't know about the "80% of people do not buy the car they originally set out to buy" part, Alex. I don't believe that has been my experience. But if you change that to say "80% of the people who send you a e-lead have no idea what they want or how to go about getting it" then I would...
  23. Tordiway

    Changing CRM's

    Heh, heh, not going there, Matt. Sadly, have not used your product in a year and a half now. Would love to test drive it with all the new revisions and see how it has changed.
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