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  1. ErikJonker

    Looking for a Laugh....(funny customer enquiries/complaints)

    I am looking for a good laugh from the DealerRefresh Community. I want to see the craziest (but redacted) customer complaints or requests that you have. I will always laugh about having to respond to this " serious customer complaint ". (the "N" is a reference to a "new driver" magnet that...
  2. ErikJonker

    Inundated with Facebook Marketplace Scams

    Since going live with facebook marketplace for our used car inventory, we have seen more leads and more customer engagement thru facebook messenger than any other advertising lead source. In the last few weeks, we have been getting these Phishing messages almost everyday: The messages and...
  3. ErikJonker

    Google Places 360 walk throughs

    I had this done at our Store in 2014 and it is currently still up and available at our Google Places Listing. Is there any value to updating this regularly? Can the analytics of who's viewing this be viewed somewhere? Sub-Question: I want to change the number on my google places listing to a...
  4. ErikJonker

    Unqualified Traffic Source

    Hey Dealer Refresh Community! Hoping someone smarter than me can look through this information and help me decipher what this is and if it is a vendor doing something kinky to show me traffic to my website. A week ago I get a lead submission on our site with this written: Customer Comments...
  5. ErikJonker

    New - I mean Really Old lead source for CRM

    I don't believe that I have ever received a MAIL LEAD !!! We may have to rework the CRM to accept this new..I mean really Old Lead Source....
  7. ErikJonker

    smartest way to set up the architecture for a Group site?

    Question for the Super Smart people that are on DealerRefresh all the time is what is the smartest way to set up the architecture for a group site? Currently we have www.jonker.com as a group URL with www.langleyhonda.com and www.jonkernissan.com for the two stores for years we have advertised...
  8. ErikJonker

    Help Me Decide on my Limited Choices in Web-Vendors

    We are a Honda and Nissan Dealer on the same piece of property near Vancouver in Canada. Looking for Advice from the Guru's on DealerRefresh on what to do... We are currently looking to switch from our Autotrader Canada site (a limited version of dealer.com) to one of 3 different vendors. The...
  9. ErikJonker

    Online Chat Box like Facebook Chat vs New small window chat

    I am in the process of choosing a chat company for a fully managed chat solution for my 2 stores. The Players I am looking at based on research of the companies themselves and the chats I have had as a secret shopper on sites they service are very similar with one exception, the integration of...
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