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  1. Eley Duke

    WTH Dealer Socket - We're Done!

    Dealer Socket users, are you asking WTH has happened to Socket..... on a daily basis? We've been with Socket since 2012, were a pilot test dealer for Blackbird (kind of a let down once live), attended many Socket User Summits, used every product, are power users, etc etc. Made great friends and...
  2. Eley Duke

    GM Dealers - Are you signing up for Shop Click Drive for Nov Promo

    If you are a GM dealer are you signing up for Shop Click Drive for the Nov incentive promo? If you have an alternate digital retailing platform how are you handling that with the possibility of 2 digital retailing platforms on your website. Thanks!
  3. Eley Duke

    Best Facebook Marketplace or Ad Vendor

    Who is doing the best job with Facebook Marketplace or Facebook advertising? Who are the players in this area now? We were with CDK Social Suite. Hard to get matchback data since we are not CDK DMS. Also trying VinFuel currently and so far so good on the traffic.
  4. Eley Duke

    Auto Alert vs Automotive MasterMind

    Looking for opinions and results on the following Equity tools, especially if you are a GM dealer. If you have used both would like to hear the Pro's and Con's on each. 1. Auto Mastermind 2. Auto Alert Currently we use Team Velocity and have had Dealer Socket Revenue Radar.
  5. Eley Duke

    Strategic Marketing - who's using

    We are looking at Strategic Marketing - we are a GM store currently with Team Velocity and not seeing positive results in sales, with service we have. If you have used Strategic and can provide info how they have done for service marketing and sales etc would like to hear your results and how...
  7. Eley Duke

    Dealer Inspire & their SEO/SEM

    We are a GM dealer looking to make the switch to Dealer Inspire with GM opening up to other vendors. Of course CDK's $754mo cost is a basement bargain and now we are looking at $3,000 before adding SEO - $1,000mo potentially, and SEM which we spend about $3,000. Like to hear from Dealers using...
  8. Eley Duke

    If You Dropped AutoTrader - Where would you put the Money

    Our team has done some deep CRM diving on AutoTrader and lead sources lately. The conclusion is we're canceling AutoTrader, which seems to be a growing trend among most dealers I speak with. In Q3 and Q4, plus Q1 of this year, we have sold a staggering............... 4 vehicles off AutoTrader...
  9. Eley Duke

    GM SFE for 2019

    Curious question for GM dealers - is your dealership participating in SFE for 2019? Ask your GM/Dealer and comment please. The new program is based on objectives, which are not given until the 1st working day of the month. And the payout grids are "examples" that are not concrete as of today's...
  10. Eley Duke

    GM Dealers - Share your thoughts on the new CDK Website

    We are a GM dealer and just moved over from the old CDK site to the new responsive platform. Interested to hear other GM dealers thoughts on this new website and backend. My thoughts - I don't like it. It is not user friendly, everything is TOO big, it took forever for me to find the mileage...
  11. Eley Duke

    GM Dealers: Are you only CDK, or running 2 sites?

    GM dealers: Are you running the GM mandated CDK site as primary, or are some of you are still running a primary site with CDK in the background. I have seen a trend that many dealers are moving back to CDK sites. 1 primary reason would be the rebates and bonus cash vehicle updates that take no...
  13. Eley Duke

    Zip Code Targeted Marketing

    Looking for info on the best automotive zip code targeted marketing companies. Who have you had success with?
  14. Eley Duke

    Must Reads!

    A few months ago we decided to start a managers reading series. The format is each manager gets a chance to pick a book. We read a few chapters and at our weekly management meeting we discuss how it relates to our business, dealing with employees, customers, life, etc. There is no limitations on...
  15. Eley Duke

    BDC Coordinator Commission

    Curious to how everyone is paying their BDC coordinators Which do you focus on; A. Pay more for a Show B. Pay more for a Sale Thoughts on why you do it your way. What are you paying for a show and sale? Thanks, and Happy New Year to everyone! Eley
  16. Eley Duke

    BDC Leader Needed

    Duke Automotive is searching for an experienced BDC Leader in the Norfolk/Va Beach Va area. We are looking for an outgoing, energetic person with a great attitude and desire to grow with us and help lead and manage our growing BDC. If you want an opportunity to grow in a BDC and use your...
  17. Eley Duke

    BDC Coordinator/Supervisor - Norfolk/Va Beach Area

    Duke Automotive is searching for an experienced BDC Coordinator. We are a Hampton Roads Va Chevy, Buick, GMC, Cadillac dealership with a 45+ year history. #1 in Va on DealerRater, tops in CSI in Va, district, region, nation; and that means we treat our team #1! We offer all the good stuff...
  19. Eley Duke

    AutoCheck vs CarFax - Which are you using?

    There was a lot of talk about Carfax in 2013. I am interested to find out how many of you all are using AutoCheck vs Carfax. And what your opinion is on the difference between the two and how your consumers value one or the other. Eley
  20. Eley Duke

    LotLinx

    Interested in hearing from those of you using LotLinx and how their solution is working for you. Especially comparing it to your SEM campaigns. Please share your results.
  21. Eley Duke

    Proactive Dealer Solutions

    Has anyone had experience with Proactive Dealer Solutions - http://www.bdcexperts.com We are thinking about using them since they are part of the GM BDC program. Would like to hear your pro's and con's if you have had any experience with them. Thanks, Eley
  22. Eley Duke

    Lead Bid Inc

    Has anyone been contacted by Lead Bid Inc? Or is anyone using Lead Bid? Lead Bid, Inc. - Automotive Lead Management, Auto Dealer Leads, Automotive Sales Leads Leadbid101.com They have been fairly aggressive in their pursuit to get us to try them. I have not had time to demo it, their sales...
  23. Eley Duke

    Thank U Jeff and Dealer Refresher's!

    Since it is Thanksgiving, I just want to take a minute to thank Jeff and all those that contribute to the Dealer Refresh community! I think we can all say we appreciate having a go-to place to be informed, seek help, have conversation, poke a little fun at others, ponder, vent, and get a laugh...
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