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    Dealer.com - why is it taking so long to get my site built and inventory right?

    I just wanted to say that with many vendors we've used there are on-boarding / build-out pains (promised features, deadlines missed, inventory accuracy, and so on). But at least with dealer.com they have delivered what they promised and find a way to make the changes we ask for (some of which...
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    Dealer.com - why is it taking so long to get my site built and inventory right?

    Exactly!
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    Dealer.com - why is it taking so long to get my site built and inventory right?

    Thank you. Almost perfect now thanks!
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    Dealer.com - why is it taking so long to get my site built and inventory right?

    Yep it was a vendor issue and not feed/DMS issue. Worked out. All is good.
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    Dealer.com - why is it taking so long to get my site built and inventory right?

    We signed up for a group site over a month ago and told our rep we needed it built out ASAP. We are on week 5 and still the inventory is incorrect (and missing an entire brand, counts are off) and since you started with an account we had several years ago, we are dealing with REMOVING brands we...
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    GM Reputation Management "Required"

    Drew, "Wouldn't it be nice if we could remove "erroneous reviews" from Google, Yelp, Yahoo, etc" - yes it sure would. At least those that mention competitors by name (oh we try). What's kind of scary is we are a multi brand dealership so I'm not sure the scope of this problem. Did they send...
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    GM Reputation Management "Required"

    Re: GM Rep Management "Required" Goodness ... look what I got today from Cobalt... "Dear [Poor poor chevy dealer], On Friday, May 24, 2013, Cobalt inadvertently sent a Reputation Management e-mail to some of your prior customers in error.This included customers who have not recently been into...
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    GM Reputation Management "Required"

    Great post. (The whole thing I just didn't feel like quoting the whole thing). Yes, our other RepMan service functions much like you describe and therefore works MUCH better than the DAS/Cobalt/NL solutions. Unfortunately we don't really see a way of opting out of the GM program for SFE reasons.
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    Yelp! The Yelp Revenue Estimate

    Just found this today... Craigslist ad offers cash in exchange for for fake Yelp reviews | Fox News Interesting.
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    Yelp! The Yelp Revenue Estimate

    Our listing looks... cough.. "filtered".
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    Scion Reach Local Campaign messed up my Directory Listings

    Just a quick follow-up to this post as I've been messaged privately by a few folks. I had a phone conference with Reach Local and Scion today and everything seems to be back in order now. Mostly because this trial marketing campaign was only good for 30 days and ended yesterday. So boom, today...
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    GM Reputation Management "Required"

    Actually, with the Cobalt RepMan service you are correct - more service customers are leaving reviews on our cobalt website. I think this is a shear numbers thing though as there are many more service invoices in a day than Sales. With our other RepMan service, sales customers leave more reviews...
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    Scion Reach Local Campaign messed up my Directory Listings

    I work at a multi-franchise dealership. When I first got here we were pretty much indexed across the web as "Acme Auto Group" .. but over the years, and because of Google Places, we separated all the franchises into their own listings and grouped them when appropriate (i.e. Cadillac/Chevrolet...
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    Best dealership website you've seen?

    I found this site today and thought it had some good elements... Bakersfield Hyundai
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    GM Reputation Management "Required"

    I'd rather not disclose that in this forum sorry. But I can tell you Google and Yelp reviews are very difficult to get for a few reasons. Both require you to register as a user first. Google requires that you use a real name in your review. Yelp most likely will filter first time reviews -...
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    GM Reputation Management "Required"

    We've been using the GM mandated RepMan service for about 4 months now. We choose the Cobalt version. In a nutshell, expect about a 50:1 ratio of website reviews to 3rd Party reviews. In fact, I even called Cobalt about this low conversion and they said "Yep, that's about right, we're seeing...
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