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If you had to do it all over again, BDC or no BDC? And unicorns...
We had an amazing BDC for 5 years. We hit a point where it was hard to find and keep decent BDC agents for the hourly rate we had always used. Instead of fixing the pay plan management decided to move the leads to the sales floor. This worked fine during our slow season but as soon as Spring...- sra1287
- Post #11
- Forum: CRM, ILM, Chat, Desking, Emails, Phone, SMS
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