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  1. john.quinn

    How do you evaluate a good CRM?

    CRM IS used by salespeople... CRM has replaced the yellow pages. ;) I honestly can't do any better than Dan's most excellent post. As a product manager in this space, I'd be developing (at least internal) KPI's to see and watch how/if my fancy features are being used like they were designed to...
  2. john.quinn

    This Unhinged Thanksgiving Dealership Commercial Though

    Nice "energy" for that "For the People" script -- I still hear that jazz on the radio -- never saw one on video/TV.
  3. john.quinn

    How do you evaluate a good CRM?

    The impact of design is utilization. One of the biggest problems with CRM is that staff doesn't use it. CRM companies want to blame the store for lack of management, lack of training, etc. But generally, the workflow is horrendous and users come to the conclusion that the juice isn't worth...
  4. john.quinn

    #RefreshFriday TradePending Acquisitions and How they all make Sense | Brice Englert

    SHHHHHHH! Quiet! They don't know about the jorts or the purple tie.
  5. john.quinn

    A.I. ain't A.I. in automotive. It is B.S.

    I too have been a nay-sayer... but no longer. I use GPT a lot. And there is zero doubt we are right around the corner from AI having more relevant, meaningful conversations with customers than we can hope from our Sales staff. Not a chat bot -- suggest inventory, help with payments, compare...
  7. john.quinn

    Awards are here!

    Get your sh#t together Ryan -- "Jorts Dinosaur" is the obvious maturation path... (nothing wrong with a nice pair of denim shorts)
  8. john.quinn

    Familiar with Vettx - Used Car Acquisition Software?

    Hi Jon! Great to hear from you! Hope you're well, and thanks for the candid feedback!! -- JQ
  9. john.quinn

    Familiar with Vettx - Used Car Acquisition Software?

    Anyone have experience with or use Vettx? https://www.vettx.com/
  10. john.quinn

    2023 YTD Retail Averages - WOW!!!!

    Stay away from MY Mega-Millions, Snyder!!! I'm with ya on repairs... 2012 F150 is apparently a retirement home for Gremlins. But I'm looking at it this way -- if I keep the repairs at $3600 for the year, that's $300 per month, and there's absolutely nothing I could replace the unit with at...
  11. john.quinn

    2023 YTD Retail Averages - WOW!!!!

    Reading throughas downloaded from Automotive News. I know I'm the OG "Get Off My Lawn" guy now, but O. M. G. How in the world are people doing this????
  13. john.quinn

    The end of ADF via Email is upon us

    With DealerFire -- has anyone confirmed if they are going to dump the same ADF file they are/were sending via email on the SFTP server?
  14. john.quinn

    The end of ADF via Email is upon us

    From ADF to EDF. The industry needs a new standard. I nominate Alex Snyder as Chairman of the new Industry Standards Committee. 1st Meeting is in Vermont. At his house. (DM me for the address) ;)
  15. john.quinn

    The end of ADF via Email is upon us

    I'm guessing/assuming that quite a few of these players, instead of emailing their ADF file to an email address, will post ADF to an SFTP site where (us) ILM/CRM providers would grab the file for parsing. Sound about right?
  16. john.quinn

    9 Years of Automotive Experience Available for Hire!

    Hi Alex -- sorry to learn about the layoffs! Autosoft values automotive experience: https://www.linkedin.com/company/autosoftdms/ Good luck!!
  17. john.quinn

    PR & News Make It or Break It for Carvana??

    I wonder if the mega dealers have an interest... that'd be interesting: Carmax or AutoNation; Penske or Sonic. Blend what's valuable about the digital platform with their existing abilities to build bridges with customers (enhance the dealership vs. trying to replace it). Although, I imagine...
  19. john.quinn

    PR & News Make It or Break It for Carvana??

    The OEM's will keep experimenting: Saturn/One Price, Scion, all the whiz-bang Fixed, CRM and Data/Marketing programs. I've come to welcome that -- keeps us on our toes, for one thing. But there's something more important... As these new approaches/ideas/processes/technologies come and go...
  20. john.quinn

    PR & News Make It or Break It for Carvana??

    @Alex Snyder... will there ever be a better way than the horse trade? ;)
  21. john.quinn

    Fake Buyback Events

    You may have given me the letter?? Forever ago... LOL
  22. john.quinn

    Fake Buyback Events

    Does Mail count as social media? LOL In the old days, we'd use CRM to generate a list and print letters: "We'd like to purchase your [make] [model]." We'd have the sales staff stuff and lick the envelopes, and we'd drop them in the mail. We probably did it quarterly or so... low cost, good...
  23. john.quinn

    QR Codes - In or Out?

    The other day someone posted a Venmo QR code on a work channel (contributions to a baby shower or something like that). Held my phone's camera up to the screen, and bingo... connected to the right person. Quick, easy.
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