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  1. Hoib

    Mercedes Benz and NetStar - Can we collaborate?

    Well said, kybenz! I can add very little to what you said except to say that it's somewhat comforting to know that I (we) are not alone. I do hesitate to completely knock MB because it's a great brand and it makes some of the best vehicles one can buy. Here's what's even more amazing to me...
  2. Hoib

    Mercedes Benz and NetStar - Can we collaborate?

    Let me see how others feel about this. Hermy had some great thoughts and observations on his approach to NetStar. Let's talk about that spec page for a moment. I find it rather amazing that in the specifications page (Netstar Setup Page) we see that for example that a certain level of Java...
  3. Hoib

    Mercedes Benz and NetStar - Can we collaborate?

    Well! This is great to have some other folks get in here! My bad for not having checked in more frequently. I was able to fix our WIS/ASRA on our Win 7 workstations out in the bay. NetStar or certain portions of it are built on what are called "Microsites"; little areas where processing can...
  4. Hoib

    Mercedes Benz and NetStar - Can we collaborate?

    Hi mcampo - so very glad you nosed in here! I am an IT Guy - working part-time 2x per week, helping my MB dealership contend with the challenges. My biggest no. 1 problem in there is the constant battle with Netstar, Internet Explorer and Java. As you know Netstar is our "meat and potatoes"...
  5. Hoib

    Mercedes Benz and NetStar - Can we collaborate?

    OK Jeff, I figured you'd do that. Too bad we can't get some other MBs in here. I'll let this cook for a while. Meanwhile, great content on here since I last checked it out... Hoib
  7. Hoib

    Mercedes Benz and NetStar - Can we collaborate?

    A couple of years ago I posted a question aimed at trying to get a few MB dealership reps to collaborate with me on experiences and techniques to fix/remedy MB's NetStar web portal. Jeff K was kind enough to offer some resources but it's been a long time since (my fault). What I'd like to do...
  8. Hoib

    ERAccess Installation Trashes Systems

    Hi - since R&R isn't helping here's a site that might at least give some clues as to the cause. http://www.lwcomputing.com/minidumps/ Read the doc - it isn't long. Since Windows won't boot, you'll need to access the minidump files another way, unless you can get the computer into safe mode as...
  9. Hoib

    Special forum for Mercedes Benz IT problems???

    Hi there. I just had this! What Netstar does at launch is pass you a file with an extension of .jslp - right? This javascript load package contains the needed code/features for things like the left sidebar and other internal visuals. It turns out that files with extension .jslp become...
  10. Hoib

    Have you guys (and gals) seen this yet?

    Good morning, forum! @Alex - My primary intention was not to come here for "clicks". Primary motive was to show something I've not seen before in my fledgling auto career. Personally, I've not used my Facebook account since about 2008. Never interested in it, would take up time I don't...
  11. Hoib

    Have you guys (and gals) seen this yet?

    Here's a technique I think is cool and relatively new to me. Maybe you've seen this already. I don't know. I don't see any folks talking it up here. http://www.facebook.com/pages/Stratham-NH/BMW-Stratham/148165277361?v=app_1 1007063052 This Facebook "Like link" could become another...
  13. Hoib

    How do you protect your users from themselves on the computer?

    Wow! I haven't had a single incident of that <fill in the blank> crapware. The only thing we (I) may be doing differently (a guess) is I set SEP to update the pattern file "Continuously" thoughout the day/night. The logs I review haven't shown any activity - users haven't sounded a peep...
  14. Hoib

    How do you protect your users from themselves on the computer?

    @ghen - Hey ghen - what malware doesn't SEP prevent? Have any examples?. I've had SEP on ours for about 8 months now. 22 w/s-s. Before SEP at least 1-2 infections/baddies per week. Since - not one call. I check logs occassionally. I update continuously and I do a full deep scan every day...
  15. Hoib

    Dealership Hardware - Computers for users in 2010

    Hey - I'm glad to see this thread started! Wish it'd been started about a month ago when we were "in the hunt" for hardware. @ghen - nice pick! We did Acer's M265 for the same $. I admittedly am partial to Acer quality having a small repair business on the side: I have never had an Acer on...
  16. Hoib

    Arkona - down and out???

    Alex - Sorry for the confusion, but I believe this post (Gen Sales Mgr - post #2 now) SHOULD be a seperate thread. It tries to address specifically a config issue and not the Arkona performance issue. Please correct me or clarify if I'm wrong, OK? H
  17. Hoib

    Arkona - down and out???

    See? That's why this forum is such a "value". Probably wouldn't be able to get them to tell me that on the phone -- if I could ever get them on the phone. I'll see if I can have them make the switch (not likely). Thanks for the "inside scoop"! And, the company moved from Reynolds and...
  19. Hoib

    Arkona - down and out???

    An Arkona-DealerTrack question Wonder if anyone knows because Lord Almighty, you can't get through to Arkona on the phone. (See prev post...) We have our General Sales Manager with a brand new workstation. I set him up as a Limited User in XP-64 bit. Arkona begins to load and sets out his...
  20. Hoib

    Arkona - down and out???

    Anyone else out there noticing how poorly Arkona has been over the last few days??? We can't print hardly any jobs, screens are taking forever to load, some won't load at all. I'd just like to see if it's us or the whole thing is crapped out. Thanks. H
  21. Hoib

    Windows 7 and IE8 vs. entrenched software

    Hello all. I've posted our buy infor in another thread. If I get a chance I'll come back here with a brief summary of how our new XP 64 bit migration went. We have to transition this way unfortunately before we step into Win 7. We're going to hold off on Win 7 for now. If you've read...
  22. Hoib

    Hardware acquisition - new PCs

    OK! Here's how it came out. We had to pull the trigger today to meet the end-of-year budget cutoff. We went with CDW (Sorry ghen!) They've bought from CDW before with good success and no problems. And, as I worked with them today to finalize everything, I believe I got a good rep...
  23. Hoib

    Hardware acquisition - new PCs

    Has no one bought any new computers for their shop in the last year???!! We're looking all over for best pricing. Could use some suggestions. Staples, BestBuy, Dell, HP, CDW are all top contenders. Who's gotten a good deal they can share? :D
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