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  1. dm18k

    CarGurus blurring info on free listings

    I've used Cargurus paid service before changing locations. We held a 12% closing ratio paying around 2K for around 180/200 cars. At my current location we only have the free service and have just over a 1% closing ratio. We use dominion specialties for inventory/photo and vin decode. The...
  2. dm18k

    CarGurus blurring info on free listings

    We just found out the other day about this. We had an increased request for images from CarGuru leads. Missed the memo?!?!?! CarGurus removed all of our photos. It looks like some dealership are getting blurred out and others completely removed. Currently working with CarGurus and our...
  3. dm18k

    TAKE POLL Is Mystery Shopping your Dealership Enough? Good- Bad?

    @Bill Simmons I agree with you, It's not enough, outsourced mystery shoppers this only shows the surface of the dealership. I set up a BCC on all outgoing emails from my BDC and also from my sales team. We also setup once the emails read, any click data from the email, and replies. They are...
  4. dm18k

    TAKE POLL Is Mystery Shopping your Dealership Enough? Good- Bad?

    Here is another example of a bad/poorly put together questions from a mystery shopper "I am in the market for a new vehicle. I currently drive a 2013 Hyundai and my lease ends in 2 months. I am looking at either a Cruze or a Malibu. I know the size of the cars is different, but can you let me...
  5. dm18k

    TAKE POLL Is Mystery Shopping your Dealership Enough? Good- Bad?

    @Steven Buesink I like the process... I am a strong believer in "People don't fail, Processes Fail" Coming from a call center background of six years, I was really surprised on how laid back dealerships are on metrics. I spent three years inside a call center as a team lead, and three years for...
  6. dm18k

    TAKE POLL Is Mystery Shopping your Dealership Enough? Good- Bad?

    In sales, I find it easy to pick out a mystery shoppers on the phone and in person, body language is a dead giveaway in my opinion and the questions they ask. Once you realize you are being shopped you steer the conversation to the key grading areas.... and 9 times out of 10 you are going to...
  7. dm18k

    VehicleXchange/vxdealer.com

    Hey everyone, just wanted to find out if anyone ever used VehicleXchange. Last week I was assigned the task to dig into it and find out what's working and what's not, determine ROI and so on. I've tried to search for any details or information about VehicleXchange and couldn't find any posts or...
  8. dm18k

    need to vent

    Thunder8671, I feel for you, I'm pretty new as the Internet manger at our dealership for the past six months... Our last six Internet managers just up a left.. And know I feel like the devolution internet manager video somedays.. At first no clue where to start, grow, reach out to so on...