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  1. dcolon02

    Looking for an extremely good SEM company

    Buying a car is definitely not like purchasing a home or a pair of shoes online. There are different behaviors associated with all three when it comes to search. I am no way an expert at this but I would go with a company that has some experience in the automotive field because they most likely...
  2. dcolon02

    Looking for an extremely good SEM company

    www.435digital.com They give access to admin level for adwords and we use them at Greenway Ford, Orlando FL. We wont use anyone that allow us full access. Try them. Also try www.netsertive.com We just started using them at a dealership as well. But no results so far with them.
  3. dcolon02

    TAKE POLL How Many Leads Per BDC Rep Each Month?

    @Baron Ringler What kind of traffic do you have at your store? Is it a centralized BDC or an internet department? Im just trying to get a picture of how you can cut back someone when the lead traffic wouldn't allow them to be cut out and then you run the risk of overwhelming a "A" player. Just...
  4. dcolon02

    TAKE POLL Is VinSolutions is not ready for Centralized BDC? Or it's just us?

    I understand what you are going through I run a Centralized BDC for a rather large automotive group based in Orlando and VIN is not set up for Centralized BDC's but its a great selling tool. I also have dealerships that use Dealersocket and that is more friendly for a Centralized BDC but not a...
  5. dcolon02

    Work at home BDC??

    Jerry, Thanks for your feedback. I think the above mentioned depends on the people you have working for you and the culture created. When I did it for Wyndham Worldwide we had frequent chats and never had any issues with performance. Again I think its depends on the people. I dont hire people...
  7. dcolon02

    Work at home BDC??

    So true. I have great agents and I know they will love this. Thank you.
  8. dcolon02

    Work at home BDC??

    Currently I have a VoIP system that was installed last year and I track everything and I mean everything. I also have third party software that allows me to dissect the information for dealerships specifically. I used to manage an at home program in a previous life but was wondering if anyone...
  9. dcolon02

    Work at home BDC??

    I am a BDC Director for huge privately owned dealership and space has recently become an issue with our growth. I was pondering a work at home agent to eliminate this and create better attendance. Not that attendance is an issue but with people being at home the chances of them calling out or...
  10. dcolon02

    Scheduling system BDC

    Most CRM's have that capability. I run a Centralized BDC for 11 stores as well and I use three different CRM's (nightmare I know) but I have VINsolutions, Dealersocket and Pro Max (Not really a CRM) and they can show all this information daily, monthly and annually. Contact your rep for assistance.
  11. dcolon02

    Does Yelp "manipulate reviews for their own profit"?

    I would love to know if this is true. If so that is sad.. I can tell you that I have left reviews on Yelp and have never seen them post.
  13. dcolon02

    CRM Systems and Email Marketing - Why Such a Challenge?

    Agreed, carpet bombing your database is never the answer. People get tired of the form of advertising unless its in the form of maybe a newsletter. Ive seen that not only targeting your database works but so does informational marketing. People now look for the humanistic feel from business not...
  14. dcolon02

    Is social played-out yet?

    I honestly think its generational. Where as the younger generation is looking to social media for everything. I see that in some cases it is the gameboy of the modern times. I remember when leaving the house was impossible unless a kid had it with them. Now people constantly feel the need to be...
  15. dcolon02

    CRM Systems and Email Marketing - Why Such a Challenge?

    I have just joined this forum and found it weird that no one has mentioned or heard of One Command. I am the BDC Director of Greenway Automotive with the corporate headquarters located in Orlando Florida. I use them for all of my email marketing because I have been black listed several times. I...
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