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  1. cenposChris

    Written policy for texting customer from personal phone

    If you don't provide a solution, you can 100% expect that employees will use their own device regardless of any written policy. That's bad for the dealership on many fronts, including lack of communication records. If employees use their own devices, (no app) businesses may be liable for their...
  2. cenposChris

    Dealer Loses $88K to ID Theft - Fraud Alert

    Another option that could help as part of a layered security approach is to require a deposit via credit card. Require the buyer to self-pay (no phone payment) via a secure link with a checkout that supports 3-D Secure cardholder authentication* (Verified by Visa etc) to invoke cardholder...
  3. cenposChris

    Automotive Vendor Ratings

    Any time you must pay to play, it will not reflect the 'best' in the marketplace. Not everyone will pay. That's a fact. There's a slew of "Top 10" and "Best of" you name it web sites (many run by the same people) and they often have a bunch of third rate companies that were willing to pony up...