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  1. joe.chura

    Thank you Joe Chura for this new REFUEL forum

    Alex, thank you. You're the best! The auto fam is composed of some of the most philanthropic people I know. That being said there's definitely a lack of awareness on what we are all doing. If we can create visibility I know we can do more, and dare I say, make the world a better place. With the...
  2. joe.chura

    Lead wall on your website

    Alex, we were surprised too. To be clear- I first advocated for testing as I believe every dealer and every market is different. To say there is one way to do things is definitely not the message. As a consumer, I too would not want a gate in anything but I have also subscribed to Business...
  3. joe.chura

    GM dealer leaving CDK website who to look at ?

    Thank you for your advocacy and rest assure that was only a rumor. We are working hard to continuously improve our service levels and now have nearly 600 employees to support our dealers.
  4. joe.chura

    Cars.com launches AI Chat (Conversations Starter Package)

    I appreciate your support and kind words Alex. The screenshots that I saw seemed to be from Marketplace and FB Messenger which DI Conversations controls. The settings really jack things up if not configured properly, as they can create a circular reference where the FB auto response...
  5. joe.chura

    Cars.com launches AI Chat (Conversations Starter Package)

    Thank you. Definitely, lessons learned on how we could have rolled this out better and created a more efficient escalation process. Feel free to reach out if you need anything. Thank you for your feedback.
  7. joe.chura

    Cars.com launches AI Chat (Conversations Starter Package)

    Hi Stevie, Sorry for my delay. First, I would like to say support is everything to us and those responses from our team simply aren't acceptable. We can and should do better. In the future, if you get a response like that I'm one phone call or email away (not that you should have to reach out...
  8. joe.chura

    BUSTED Spincar caught selling dealer data

    We are currently looking at all instances where the Exelate tag is being fired from and finding the originating sources. There would never be anything placed directly via either Excelate or Nielson as we have never had a relationship with them. Therefore, it's the byproduct of another analytics...
  9. joe.chura

    BUSTED Spincar caught selling dealer data

    We NEVER sold and never would sell any data. Never had a relationship with Excelate or Nielson. I've never even had a discussion with them.
  10. joe.chura

    Cars.com acquires Dealer Inspire

    I'm not going anywhere :)
  11. joe.chura

    Cars.com acquires Dealer Inspire

    If for one second you feel things are slipping call me. This transaction allows me to get more support and to accelerate my product timeline. I believe Cars has shown with Dealer Rater that they value the autonomy of their partners. Blake, I value our relationship and wouldn't put that at risk...
  13. joe.chura

    Cars.com acquires Dealer Inspire

    Me, Matthew and Marc are staying on. Matt will continue to take on Tier 2 and expand to more biz dev. He will report to Darren. Marc will be leading our production teams which include QC, Training, Inventory, etc. He is also the product owner of Fuel and our new IMS which is called Metal.
  14. joe.chura

    Cars.com acquires Dealer Inspire

    Buddy- I am not going anywhere. In fact, I was in bed last night at 9pm (pretty sad but it was a long day). To be honest this is what I love. This transaction gives me more support to build what I've wanted to for years. @Chris Leslie that INCLUDES a CRM. I already have things in the works with...
  15. joe.chura

    Cars.com acquires Dealer Inspire

    I'm very happy to answer any and all questions and quite frankly I know words mean little, but actions are what count. I woke up this morning energized and excited to start the next phase of Dealer Inspire. To answer the data question. There is NO WAY we would just share data without dealer...
  16. joe.chura

    Dealer.com is driving me nuts, what is the best alternative?

    Thank you Alex!
  17. joe.chura

    Dealer.com is driving me nuts, what is the best alternative?

    Thank you for the positive comment @Amanda Ryan . @Rick Buffkin I just looked up your account and reviewed notes. I would be happy to personally help you. My cell is 773-225-0542 and my email is [email protected]. I'm also looping in my VP of Sales to connect. If nothing else I would love...
  19. joe.chura

    What's your dealership website bounce rate?

    Sometime near the beginning of 2014 Google changed the definition of bounce rate. The common understanding of bounce rate is that if a visitor landed on a page and then left without viewing another page their visit would be considered a bounce. See image below of the bounce rate definition at...
  20. joe.chura

    Who's Going to DSES? Speak up!!

    Super pumped to meet you all. Dealer Inspire hasn't frequented many events so for many of you it will be our first introduction. In any case on behalf of my team and I, we can't wait. I'm personally excited to see the presentations as the topics are pretty awesome. I will be speaking at...
  21. joe.chura

    Dealerfire vs Dealer E-Process

    OK I'm going to let the cat out of the bag here. Social is SEO. Yes, it is, in a big way...but maybe not like your thinking. Before I get into detail we must keep in mind that SEO is really optimizing for search engines. After all, that's what it stands for. "Optimize", by definition means to...
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