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  1. Joe Johnson

    Are you quoting price over phone and email?

    While agree with answering the question directly (see first part of my post above) I think the idea of getting a discount on a used car just because you asked for a better price is kindof silly. I try to justify my prices (yes.. even over the Internet) and figure out other things to talk about...
  2. Joe Johnson

    Used Vehicle Descriptions/Comments

    Good stuff. I'd like to add that some customers (like myself) don't trust the feature list and rely soley on pictures and descriptions to verify which equipment a vehicle has. A typed description usually means someone put their hands on the car and any features mentioned in that section should...
  3. Joe Johnson

    What is the worst thing to happen....?

    Lost our internet connection with 3 customers waiting to come into my office for F&I. No DMS, CRM, etc. Also had the key machine issue once :D
  4. Joe Johnson

    Are you quoting price over phone and email?

    Yeah, I like the idea of going for the appointment, and word tracks are definitely useful, but I have found that a lot of folks who are asking for a "best price" are shopping around with other dealers (especially new car customers). NOT answering their question is a good way to get yourself...
  5. Joe Johnson

    Reviews for Recruiting

    Ryan, I think it is a pretty clever idea. Judging by the amount of employee reviews that some companies have, I don't doubt that someone is paying attention. As a current job seeker, I have spent a lot of time reading through different companies' reviews pages before ever making contact...
  7. Joe Johnson

    Which vendors are the best to work for?

    I enjoy sales, but anything in the consultative/relationship building field would be a good fit for me. I don't have the technical skill set to be a product engineer or anything like that, but I really like the digital/technology side of things. Most of my experience has been reading articles...
  8. Joe Johnson

    Lead Sources currently looking for a good one

    Michele, My comment was addressed to Michele. (referring to LotLinx - not Digital First Media). I have no experience with your company. I see that you are new here as well. Welcome! I have been reading this forum for several years now, and I think it is an awesome resource. Lots of...
  9. Joe Johnson

    Lead Sources currently looking for a good one

    Michele, We tried it at our store for a bit without much success. Admittedly, I think it could work VERY well in the right dealership, but we had too many other issues going on. Tools like this definitely aren't a "cure all" if the other processes are not healthy. This is a pretty old...
  10. Joe Johnson

    Which vendors are the best to work for?

    A recent family situation has prompted my relocation to the Dallas TX area very soon. I am not exactly "excited" about having to leave my position as an F&I Manager (with a great company), but I am staying positive and trying my best to make this an intelligent career move. I have done a lot...
  11. Joe Johnson

    Thank you, peace out, and one plug

    Bilfred, that FIRST program is pretty cool. Definitely glad you shared it with us. Best of luck to you sir!
  13. Joe Johnson

    Online Shopping to Online Buying

    Joe, you are a brilliant guy. Even with "no haggle" pricing, many shoppers will assume that they can still get a better deal. I think a lot of times they are just looking for the affirmation one way or the other. There is always competition, and so many commercials or advertisements telling...
  14. Joe Johnson

    The Top Vehicle Listings Websites - Who's NEXT?

    Funny thing.. I was shopping for a car for myself a few weeks ago and starting diving into these sites from a buyers perspective. I am on autotrader/cars/guru/craigs/etc at least 10 times per day anyway, but for some reason they felt different when I was on the other side of the desk. I...
  15. Joe Johnson

    Finally got the job.. Now I need help!

    Great advice from everyone!! Yes, I am trying to keep my sanity :D Since posting, I have shifted back into more of an "internet sales" type of role. We have been moderately busy, and we are down to just me and one other sales guy who is new in the business. We have a good internet consultant...
  16. Joe Johnson

    Finally got the job.. Now I need help!

    Thank you guys! This has all been great advice. I have a huge pile of things I want to do here, but right now I am focused on selling E-leads and handling the E-comm as I get time. It has been crazy, but I am gradually getting caught up. Hopefully, as I get more time, I will be able to make...
  17. Joe Johnson

    Finally got the job.. Now I need help!

    Thanks Jessica! I have a laundry list of things I would like to do, but so far I am taking baby steps. At some point I'd like to redo the VDPs and change the pricing strategy a little as well. The mobile site is definitely on my radar! We have an outside person who posts on our Facebook I...
  19. Joe Johnson

    Finally got the job.. Now I need help!

    Thanks for the replies guys! I am actually with Hunter Automotive Group out of Asheville. I dont mind anyone taking a look at our site, but please do not solicit the company with any products or offers (sorry had to disclaimer). We are at Volvo Dealer | Asheville | Hendersonville | North...
  20. Joe Johnson

    Finally got the job.. Now I need help!

    Hello Everyone! I am a long time lurker here, and let me start by saying that this forum has been the single most important resource in my career. Thank you all so much for the wealth of information you have shared. I started selling cars in 2012 because I wanted to improve my...
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