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    FordDirect incentive feed

    Thanks Joe, will do.
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    FordDirect incentive feed

    I'll have to try some different people at FD. I did speak with my FD rep.
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    FordDirect incentive feed

    FordDirect sends a rebate amount for each vehicle to Dealer.com for use on the FordElite websites (this is different than the standard DDC Incentive Manager feed that I believe comes from Edmunds). Has anyone figured out a way to export the VIN-specific incentives? I can see the incentives on...
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    BDC appointment hand off issue

    We still pay the BDC rep in this situation. The end goal is to get the customer in the door, and we don't want the BDC rep to jeopardize this by not turning the customer over.
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    Anyone using "The New" Contact Management?

    Would love some feedback from anyone that is using the new version of Reynolds & Reynolds Contact Management. I took a demo and it looked great.
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    TAKE POLL Round Robin or Lead Bucket

    I like the bucket. I have all of our lead notifications sent to one IMAP email address that multiple people have access to. When someone answers a lead, they move the lead to the "Move Leads Here" folder and it keeps the inbox clear for everyone, so you don't come in from a day off and have a...
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    Dealer.com and Reynolds inventory integration

    Just got off the phone with my DDC rep and I'm further miffed. Apparently there is no advantage to any of this mess. No API, real-time updates, etc. All done in the name of security, which I don't buy since they still have to get feeds (at least for us) form HomeNet and vAuto for pricing...
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    Dealer.com and Reynolds inventory integration

    I didn’t think there was any confusion on my end until I read an email yesterday from Nate that says I have HomeNet services based on a Dealer.com paid account. News to me since we have HomeNet accounts that we pay for, partly because our IT Manager stopped using Query Builder and closed all...
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    Dealer.com and Reynolds inventory integration

    ReyRey has been around since 1866 so I'm pretty sure I'd lose that argument.
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    Dealer.com and Reynolds inventory integration

    It's been up and running this way for years. I don't have an answer yet on what the fees will be. I can also only assume they'll try and charge a RCI fee too. No one else (with ReyRey DMS) got this letter from DDC yet?
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    Dealer.com and Reynolds inventory integration

    I declined the authorization. What is everyone else going to do that uses vAuto and/or does selling prices through their data feed? Change their process, change vendors (DDC), or pay an integration fee to keep things the way they are?
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    Dealer.com and Reynolds inventory integration

    Back to my original point: DDC sent an email saying they only want one feed and it will be directly from Reynolds. From DDC: "As a certified partner of Reynolds, we've agreed exclusively to use a direct integration from Reynolds to Dealer.com. We will no longer support Homenet feeds unless...
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    Dealer.com and Reynolds inventory integration

    That's the entire point of my post: DDC doesn't want to get the feed from HomeNet. Last time I checked, and it's been a while, DDC did not offer a feed service. I've got 20+ conversions in place for various things, but they won't work easily for pricing. Ford is the main issue; rebates are...
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    Dealer.com and Reynolds inventory integration

    Got an email from Dealer.com asking for permission to access our DMS for inventory data. This should be a good thing overall and hopefully gets us close to real-time inventory updates. My concern is discounted selling price. Currently I can export my new inventory to a spreadsheet from...
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    Some Vendors....Ughhh

    I don't mind someone popping in, as long as they don't walk in my office and sit down and expect to have my attention. I think it is very courteous and effective when someone stops in for literally one minute, hands me a card, introduces themselves, and asks for an appointment. Even better...
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    Some Vendors....Ughhh

    Absolutely. It is listed on the staff page of the websites. I say the address and spell it out on the voicemail outgoing message several times; my outgoing message is ridiculously long in hopes that people hang up before they get to the beep. Plus our receptionists usually offer it to callers...
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    Some Vendors....Ughhh

    Email, definitely. My outgoing voice mail message says to send an email instead of leaving a message. Some vendors keep calling and leaving messages though (and I keep deleting them without listening). It is a matter of time. I can read an email while I'm not at my desk, but I have to stop...
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    Used Car Sales Manager | Beau Townsend Nissan | Dayton, OH

    Beau Townsend Nissan is looking for a qualified used car sales manager. Must be talented at desking and closing. Inventory management, auction experience, appraisal, and sales training/coaching experience a must. Prior experience in the F&I office as well as a working knowledge of vAuto...
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    FordDirect offering Clickmotive solution - Good? Bad? Ugly?

    Keep running away from them! The awful service continues. I just sent new banners to them for this month. We use them on other sites, so they are not sized properly, which is why (at their request) I send .psd files each month so they can modify them. They posted them as-is, so they are...
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    FordDirect offering Clickmotive solution - Good? Bad? Ugly?

    You will compete against yourself if you have two sites. There is another thread on here about that. FordDirect is going to offer Dealer.com sites as an option (late 2014?) for the Elite sites so our dealership will likely consolidate and only have the FordDirect Dealer.com sites for Ford and...
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