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  1. NOSPDLIMIT

    Hi! It's MaryK

    Podcast? tell me more....
  2. NOSPDLIMIT

    Cox Automotive to buy Dealertrack in $4 bln all-cash deal

    ;-)
  3. NOSPDLIMIT

    Cox Automotive to buy Dealertrack in $4 bln all-cash deal

    I was thinking integration also. Let Cox take the risk (If there is any) Lets hope they use the power to grow the industry instead of sucking it dry.
  4. NOSPDLIMIT

    TrueCar now masking customer email addresses

    YES!!! I have Vinsolutions as a CRM and when truecar sends us an email in the customer dashboard it becomes a "Contated Lead" This is throwing off the metrics we have for contacted vs Appt made vs shown vs sold. It also sets off our contacted process for follow up. Truecar told me that they...
  5. NOSPDLIMIT

    TrueCar now masking customer email addresses

    I dont mind the masked email but now they sending us emails (Requesting we send an instock quote) under the customers profile in our CRM which alerts our team that the "customer" responded. Its not a true customer response and this is jamming up the process we have during follow up. I have...
  7. NOSPDLIMIT

    Service Appointment setting?

    Thank you kelly, Its interesting that you use the term "burn-out-factor" I notice that a BDC has this type of issue. Can you elaborate more on this subject? Or, can you point me in the direction of more info related to it? Thanks!!
  8. NOSPDLIMIT

    Service Appointment setting?

    Kelly, thank you for your post. It is helping me understand the dimensions of a service BDC. I'm not sure how we stack up to other dealers. When you say averages, are you talking about RO's ? Or something else?
  9. NOSPDLIMIT

    Service Appointment setting?

    We sell between 80-120 per month. 60% used and 40% new. What type of tie in does this have on service beside the amount of future RO's we might expect? We have 450 customer RO's per month.
  10. NOSPDLIMIT

    Service Appointment setting?

    I did a little digging and we have about 300 RO's per month run through our service dep. This should be low enough for one person to handle. Any thoughts?
  11. NOSPDLIMIT

    Service Appointment setting?

    Gentlemen, thank you very much for your advice. I'm new to the service end of the auto industry so I have a lot to learn. Can you point me in the direction of any other well of knowledge ? I will check the payplan section. Thanks mike
  13. NOSPDLIMIT

    Service Appointment setting?

    Hello Friends, I have been given the task of developing a position and payplan for an appointment setter for our service center. This would be a one person job. They would set and follow up with our service appointments and call missed appointments. I would like to know how other dealerships...
  14. NOSPDLIMIT

    Cars.com increased rates?

    Is anyone else seeing a rate increase for cars.com over the last few months? Any input would be great. Thanks Mike
  15. NOSPDLIMIT

    YouTube and it's benefits

    Try Authntk.com and Ask for John.
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