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  1. R

    Looking for feedback on various CRM products

    DealerSocket has very few redeeming qualities. I'd avoid it like the plague until their redesigned platform comes out in 2016. As they stand now I'd say they're 5 or so years behind the market/competition. Plus it's way too expensive given what it is. Elead's was very intuitive and user friendly...
  2. R

    Call Center Software

    I'm looking to implement call center software in my BDC. Something like Five9 that has a variety of different dialers and crm integration's. It seems I run into a road block everywhere I look however. DealerSocket is a bit antiquated in many regards and doesn't have an API or a way to...
  3. R

    BDC appointment hand off issue

    I get what you're saying. I've agreed to allow it until I can figure out a better method of approaching this issue. I personally don't feel like they should be paid on said appointments as the sales agent was the one able to move the conversation forward and set an appointment. This also screws...
  4. R

    BDC appointment hand off issue

    Sometimes the BDC will hand off leads to the sales floor because the agent can't move any further with the conversation. Usually it's because the customer needs very detailed vehicle information or is demanding specific vehicle pricing on leases, etc. I've run into this new problem where when...
  5. R

    In house inventory management

    I'm the Business Development Manger. I guess I've been underwhelmed with this particular vendors performance, though ironically enough I'm told they are a bit more expensive than others. The impression I'm getting is the majority of dealers aren't doing it in-house as it can be too much of a...
  7. R

    My first dealer conference

    Thanks for the response. Why would I need a vendor badge? Is it to keep the other vendors from harassing me?
  8. R

    In house inventory management

    Rick, The rep comes by twice, maybe 3 times a week. A large problem for us is that service takes a long time to get vehicles out of the shop. The service issue is not one I can fix as it seems to be a logistical issue. My thinking was to do exactly as you state however. Do a quick wash and...
  9. R

    My first dealer conference

    I'm going to Digital Dealer on the 21st. It'll be the first dealer conference I'll ever have gone to. I have no idea what to expect and I want to make the best of this opportunity. Dos and don'ts? If anyone would be willing to share some advice I'd really appreciate it.
  10. R

    In house inventory management

    I have been toying with the idea of doing all of our inventory management in-house. Looking at the numbers I can keep the cost the same if not a bit cheaper doing it this way. I feel like our 3rd party vendor isn't doing anything we can't do. Example's: 1) They poll our DMS - Dealer.com can do...
  11. R

    TAKE POLL Is VinSolutions is not ready for Centralized BDC? Or it's just us?

    There is no perfect CRM as each one has its strong suits. I have the most experience with ELeads and DealerSocket and can say DealerSocket is plagued with a variety of issues that make it a bad choice for dealerships running full BDC's in my opinion. ELeads on the other hand was great and did a...
  13. R

    How is your BDC setup?

    Those of you who have experience in BDC's: What sort of BDC setup have you found to work best for you? I have recently implemented a BDC in our dealership that is handling 300-350 leads per month with continued growth coming around the corner. I started off this endeavor specifically wanting to...
  14. R

    Phone system sofware

    Thanks for the advice everyone. I just think my IT guy was a bit misinformed. Coming from an organization that already had everything setup to one that doesn't has definitely been quite the learning process. I appreciate all the help.
  15. R

    Phone system sofware

    I'm looking for some type of call center software that integrates with our phone systems. Basically I'm trying to figure out a good method to ensure everyone in our BDC gets a fair shot and answering phone ups. The best way I know to do this is to have all the phones ring at once. My IT guy...
  16. R

    How open would other BDC's be with their day to day operations?

    So I am in the beginning phases of implementing a BDC at our dealership. I have the dealer principle and all of management on board and am solely spearheading the project. While presenting the proposal to management the other day the dealer principle kind of blind sided me by asking me to find...
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