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  1. R

    Call Center Software

    I'm looking to implement call center software in my BDC. Something like Five9 that has a variety of different dialers and crm integration's. It seems I run into a road block everywhere I look however. DealerSocket is a bit antiquated in many regards and doesn't have an API or a way to...
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    BDC appointment hand off issue

    Sometimes the BDC will hand off leads to the sales floor because the agent can't move any further with the conversation. Usually it's because the customer needs very detailed vehicle information or is demanding specific vehicle pricing on leases, etc. I've run into this new problem where when...
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    My first dealer conference

    I'm going to Digital Dealer on the 21st. It'll be the first dealer conference I'll ever have gone to. I have no idea what to expect and I want to make the best of this opportunity. Dos and don'ts? If anyone would be willing to share some advice I'd really appreciate it.
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    In house inventory management

    I have been toying with the idea of doing all of our inventory management in-house. Looking at the numbers I can keep the cost the same if not a bit cheaper doing it this way. I feel like our 3rd party vendor isn't doing anything we can't do. Example's: 1) They poll our DMS - Dealer.com can do...
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    How is your BDC setup?

    Those of you who have experience in BDC's: What sort of BDC setup have you found to work best for you? I have recently implemented a BDC in our dealership that is handling 300-350 leads per month with continued growth coming around the corner. I started off this endeavor specifically wanting to...
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    Phone system sofware

    I'm looking for some type of call center software that integrates with our phone systems. Basically I'm trying to figure out a good method to ensure everyone in our BDC gets a fair shot and answering phone ups. The best way I know to do this is to have all the phones ring at once. My IT guy...
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    How open would other BDC's be with their day to day operations?

    So I am in the beginning phases of implementing a BDC at our dealership. I have the dealer principle and all of management on board and am solely spearheading the project. While presenting the proposal to management the other day the dealer principle kind of blind sided me by asking me to find...