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  1. JJohnson

    DealerSocket - DMS Integration Fee Increase

    Our certification costs have doubled this year with CDK. They are "leveling the playing field" for all 3PA vendors they say...
  2. JJohnson

    Reynolds Restricted Data Pulls to Business Hours

    Everything seems to be back to "normal" now.
  3. JJohnson

    Reynolds Restricted Data Pulls to Business Hours

    Yesterday I could not bulk export, today I can for some dealers. So strange.
  4. JJohnson

    Reynolds Restricted Data Pulls to Business Hours

    Just heard from one of our dealer groups...The official hours are 8 a.m. to 7 p.m.. This time cannot be changed by the dealer as far as the TAC knows.
  5. JJohnson

    ERA Access Security Check (Captcha Code)

    Lance, I encountered the captcha security prompt around a year ago. The only way around it for us was to have the CFO of the dealer group contact their Reynolds rep directly and ask to have it removed. It was taken care of within an hour of the request. The next big software update seemed to...
  6. JJohnson

    Reynolds DMS games again. MOPAR letter to dealers

    Uh oh...So any machine running Logmein etc won't run ERAccess now?
  7. JJohnson

    New Reynolds and Reynolds process to prevent third party data collection.

    For our uses, becoming a 'certified vendor' is pointless. The costs are crazy considering the number of dealers we service that use R&R. Also the fields they provide don't cover 25% of our needs. I'm assuming we will find another way to continue pulling data but it is really stressful at this...