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  1. mattingly77

    BDC Activity

    I am trying to gauge our activity. In your experience how many phone calls or contacts should a good BDC rep have each day? I understand this does vary from day to day, but what is a good average?
  2. mattingly77

    Internet Appointment Rotation HELP!!!

    I really need some help here. Let me explain our process. We currently funnel all of the Internet Leads through our BDC. When an appointment shows we rotate through our sales team. If a salesperson is busy with another customer we keep them at the top of the rotation but then move to the...
  3. mattingly77

    BDC Call Help!!!

    So I do not miss anything does anyone have an example of a tick sheet or what all should it include. Calls out, Left Message, Reached client, Appt Set.
  4. mattingly77

    BDC Call Help!!!

    Thanks guys good info. I wonder if there is an issue also the type of message we leave on VM. It just feels like we should get more return phone calls than we currently do. I am all about experimenting. Having been away from the dealership for 5 years things have changed a bit so I am...
  5. mattingly77

    BDC Call Help!!!

    I am working to get better in the area of outbound phone calls. We currently only have one BDC rep and myself as the Internet Director. My focus is in a hundred different areas so the rep makes most of the unsold follow up calls. Currently we are handling internet leads, no response follow...
  7. mattingly77

    Need feedback on Pure Cars Value Intelligence

    Good information but does not get to the heart of my question. Is there anyone out there actually using the Value Intelligence product and how has it helped?
  8. mattingly77

    Need feedback on Make My Deal

    All very good information, thank you everyone. I would still like to hear from anyone actually using the product and how many leads & sales they received directly from using this product.
  9. mattingly77

    Need feedback on Make My Deal

    I would like any information from anyone who is using Make My Deal. Has this product increased your leads? Are they quality leads? Any information will be helpful. Thank you in advance.
  10. mattingly77

    Need feedback on Pure Cars Value Intelligence

    Wondering if anyone is currently using Pure Cars Value Intelligence product. Has it increased leads? What are the pros & cons. Any information will be helpful. Thank you in advance.
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