Search results

Search the forum Search Blog
  1. Brian Yanaga

    Service BDC for our dealership

    Having a BDC is a great tool, yet can get very expensive if the training and focus is not done at the very beginning. I've been able to help multiple dealerships (with and without BDC's) minimize labor costs and build rapport with the clients and advisors which helps with retention.
  2. Brian Yanaga

    Are you a Cars_com RepairPal Certified Service Department?

    I spoke with him. He doesn't have the visibility to the question for OEM's. However, he pushed this information to me: "The RepairPal Certified shop program is designed to help you find a repair shop you and your family can trust. When you visit a RepairPal Certified shop, you can be sure that...
  3. Brian Yanaga

    Are you a Cars_com RepairPal Certified Service Department?

    If you have any questions on RepairPal, I have a friend over there (6+ years) that can answer anything that is not sensitive information.
  4. Brian Yanaga

    Online Service Scheduling Widgets and Reynolds

    @JuliePetree I don't want to take this off-topic, if you have any questions in regards to customer retention, rapport, and CSI with texting/email, PM me :) . Now back to the show....
  5. Brian Yanaga

    Text Us message conversion from Website and VDP?

    @Chris Leslie I can't agree more. Getting people to start using text is a hump because (in my experience) the consumer thinks they'll be bombarded with marketing texts and faceless scripts; and the dealership doesn't want to have leads go to personal phones or lost somewhere. However, once the...
Top Bottom
Back
Menu