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  1. M

    Which CRM are you using?

    Quoted again for emphasis. I can't brag enough about how much AutoRaptor has done for us. We had a massive hurdle of trying to convert 60yr old salespeople to using a CRM/ILM and that is NO easy task. We've tried other CRM's in the past but it all comes down to this: If the salesmen can't...
  2. M

    GM Internet Lead Response Time - OFFICIAL thread

    I have finally gotten our response time under control I'm watching it scale back from 15.5hours to under 10hours now in a few short weeks. Keep in mind that the first 2 months of the quarter had a horrible average response time. Next quarter starting clean will see us have an average response...
  3. M

    GM Internet Lead Response Time - OFFICIAL thread

    Please tell me how you're able to stop the clock without being in front of your computer. I'm wondering if there were any special set-up instructions you had to do to make it work or if you (like me) just reply to the "do not reply" email to stop the clock. If you reply to the email that...
  4. M

    GM Internet Lead Response Time - OFFICIAL thread

    JCollins, We were previously using Cobalt's LMCC (which, in my opinion, is garbage) and we switched to GM's own Lead Management Tool. We are following their own instructions exactly and it is still not "stopping the clock". I know there are great vendors for this type of action but shouldn't...
  5. M

    GM Internet Lead Response Time - OFFICIAL thread

    I've been very happy with AutoRaptor so far and according to them they are an authorized GM SFE service provider. I don't know how long that will hold true but with GM making rules they can change them at any time without any warning and there is precious little we can do about it. I feel...
  7. M

    GM Internet Lead Response Time - OFFICIAL thread

    An update to the situation. I spoke with OneSource this morning after a 5 lead weekend. 4 of the leads were responded to in under 7 minutes. The last lead was 35 minutes on the dot. When I arrived at work this morning and logged into the LMT I noticed all 5 customers were still pending as new...
  8. M

    Which CRM are you using?

    I've been personally using AutoRaptor and absolutely love it. AutoRaptor has been probably the single best thing I've bought since taking this department over. Inventory integration Desking tools up-to-the-minute lease rates including incentives built-in email inventory / customer tracking...
  9. M

    Is the Internet Department dead?

    Since adding our internet department (I'm the only person for 5 rooftops) our web traffic, website views, cars.com / autotrader.com searches have gone up over 12x's. I think we were simply ignoring a section of the market that had gone from being the minority to the majority. Now that we're...
  10. M

    GM Internet Lead Response Time - OFFICIAL thread

    Thanks for the input guys. As I mentioned earlier my report this morning showed a 15+ hr response time. Since that time I have had 2-3 leads come in and they were responded to immediatly (I'd estimate about 7 minutes). I pulled the report again to start checking off names and found that our...
  11. M

    GM Internet Lead Response Time - OFFICIAL thread

    New member here...signed up just for this thread! I need to give you guys my sob story and ask for your help. Apparently I'm doing something very wrong. I'm the lone internet person for 5 franchises (3 new car and 2 used). Part of my job is to respond to the GM leads and stop the clock. After...
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