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  1. Alexandra Joseph

    Does your website provide "concierge service"?

    As the Product Manager at AutoLeadStar, I can tell you that we use a mix of rules based logic (if this then that) and true AI. We 'observe' thousands of users across hundreds of clients to understand what is performing best, at what time, and our machine makes decisions in realtime accordingly...
  2. Alexandra Joseph

    Your First Response - what are you trying to say?

    But this is the problem. Scripted bots can only go down a limited number of paths--and then, what problem are you really optimizing for? To really understand the potential of bots, we need to understand their strengths and weaknesses. They can add significant value, but they work best when they...
  3. Alexandra Joseph

    I just SOLD a car - USING TEXT ONLY

    Loved reading this, @Jeff Kershner! What I think is cool is that you weren't concerned about the micro details of workflow, you looked at the situation with an empathetic big picture view, and recognized how the customer wanted to interact at each stage of the process. It's easy to get stuck...
  4. Alexandra Joseph

    CarFetch

    I'm curious @CraigB : do you have any data on where your traffic is in the funnel? I'd guess these would be lower funnel buyers. I love that it's ad free--that makes it feel super friendly and to the point. It does one thing really well. It's kind of interesting that the filter for dealer is at...
  5. Alexandra Joseph

    What are you working on??

    Ok, I'm going to say something and you tell me if it sounds crazy. What if you allowed ALL reviews on your site? AKA: you allowed negative reviews to be shown on your site? I've been thinking a lot about it, and doing some research. Here are some numbers from a case study from my notes: 300%...
  6. Alexandra Joseph

    Cars.com testing VDP lead form featuring dealer sales people

    Ben, I just read your article. It's an interesting idea. I'm wondering if you've done any testing on it. Specifically, I'm wondering if there are some significant downsides--consider what might make a shopper choose one agent over the other (I'm thinking of subconscious psychological things like...