DealerRefresh is mostly about the internet and geek stuff but unless you only manage yourself, being able to attract, retain and motivate quality people is of serious importance. I saw this article by Liz Ryan on Forbes. As I was reading this, I kept thinking how out of touch most dealerships are with the majority of people. Read here. Decades ago, NADA published the statistic that 87% of people that enter car sales are gone in a year. I doubt that this has changed.