I'm not one to bash another vendor in this industry, but this just floors me. I'm hoping that the good people of DealerRefresh can help a friend of mine work out a solution to this problem. Short version of the story is that a staff member without signatory authority signed an agreement on behalf of the dealer. The employee is no longer employed by the dealer and the dealer cancels the service after seeing little return and failure to deliver on the salespitch. The dealer does what most dealers would do and stops payment only to find that this vendor has hijacked their fanpage and refuses to give admin credentials back to the dealership if they cancel mid term. To make matters worse they are displaying this graphic on every app they loaded to the page, including the contact us tab. The dealership cannot remove those apps or load any other apps as they are no longer in control of their own page. As far as I can tell the dealer is forced to either, a.) lose their current fans, start fresh with a new page and ask FB to remove that one as an unauthorized owner, or b.) ride out an agreement for the remainder of the term on a product that is not helping them. Somebody help me out! Does this dealer have any other options or recourse against this vendor? I know the temptation will be there for some to say they should never have allowed themselves to be out of the admin loop, but that ship has sailed. This is a great reminder, but not gonna help my friend at this dealership that has inherited a hijacked Fanpage. PS. I didn't give up the name of this vendor and scratched through their number because I have no interest in championing a TrueCar style tar and feathering, unless that will fix this for my friend. I did call and confirm that they are refusing to give the dealer admin privileges for this page. I'm shocked they would go this route and I'll be happy to share the company name with any of you that are in market for this and want to avoid them.