1. Stop being a LURKER - join our dealer community and get involved. Sign up and start a conversation.
    Dismiss Notice

CDK Executive Desktop Issue

Discussion in 'Dealership DMS Systems, Data, Security, I.T.' started by SoCalMark, Mar 20, 2019.

This forum sponsored by...
  1. SoCalMark

    SoCalMark
    Expand Collapse
    Noob

    First Name:
    Mark
    Dealer or Company Name:
    405 Computer Services
    Joined:
    Oct 14, 2010
    Messages:
    14
    Likes Received:
    7
    Location:
    Fountain Valley, CA
    Looking to find out if anyone else has experienced 'Does not Respond' or freeze-ups for dealership managers using the Executive Desktop command when trying to view reports also. Note: This is in "Enhanced Store View"

    CDK says this is a known issue and they have been working on it for months to try and resolve it.

    Installed a brand new computer with nothing on it except CDK and it did the same thing ---
     
  2. This forum sponsored by...
  3. LRED

    LRED
    Expand Collapse
    Noob

    First Name:
    Ed
    Dealer or Company Name:
    Land Rover
    Joined:
    Jan 17, 2012
    Messages:
    12
    Likes Received:
    1
    Location:
    Greater Denver Area
    WE have not had specific problems with executive desk top other than our internet speed holding it back. I just wanted to voice though that support trying to get them to fix anything is next to impossible! They announced their new focus on customer service at NADA but it's not to be seen yet. We had a fixed ops specialist come out a couple of weeks ago and was of no help in solving our problems but gave me the speech that they were customer focused...waste of time.
     
  4. SoCalMark

    SoCalMark
    Expand Collapse
    Noob

    First Name:
    Mark
    Dealer or Company Name:
    405 Computer Services
    Joined:
    Oct 14, 2010
    Messages:
    14
    Likes Received:
    7
    Location:
    Fountain Valley, CA
    I have been doing this a very long time and my general feeling is that ever since CDK took over the ADP platform, they have had a genaeral "I don't give a shit" attitude. That includes the motorsport division also branded as 'LightSpeed'

    CDK is a thorn in the side of many software brands that used to care about their customer. I have found so many charges on my dealership client invoices that are unfounded and simply hardware devices that they didn't need, it's ridiculous! Even when they come to install a switch or device for the dealership it's three times the retail cost of one off the shelf.

    They promise follow-up and break-in detection but I have tested them and they fail so many times at it.

    If you are a small dealership without IT support looking at their invoices you would have no idea what they are charging you for.
     

Share This Page

This forum sponsored by...