- Mar 21, 2012
- First Name
Looks like Dealer.com isn’t the only automotive website provider with downtime issues, most DealerOn websites have been down for a few hours now on a busy Saturday sales day!
They should have a back up plan (they don't want to spend the money on it), we've already discussed this heavily if you delve into "Dealer.com sites are down" thread. You might find that odd too.I get it. It's great if you call them out, but every product falls short at one time or the other, I know it happened for us and it will happen again. I mean Facebook shuts down once in a while. Thinking smaller companies won't have downtime issues is straight up delusional :thumbup:
Better yet, ask for your money back. Tell them, "we're quitting unless you refund the down time!"
Agreed.I get being up front and demanding but DealerOn is a great company to work with, in my experience.
I don't think stamping your feet and demanding a refund is conducive to building a relationship with a partner who holds the keys to such a critical piece of our operations. To that end I think it's massively important to communicate with them over this but if you're willing to flippantly wage a stand off with I think there's bigger problems at hand.
I don't think it's as systemic as Dealer.com which is why i'm particularly willing to stick my neck out on this.