In preparing our dealer clients that R&R will only be supporting ERAccess in January, we had some of them update the software on some of their computers. The good news was that we only had 4 computers converted.
Three of these computers ran XPe (Windows XP Embedded) operating systems. When the software was downloaded and installed, it CRASHED the systems and they no longer boot! They get BSOD error message:
STOP: c000021a {Fatal System Error}
The Windows Logon Process system process terminated unexpectedly with a status of
0xc0000139 (0x00000000 0x00000000).
The system has been shut down.
The fourth system was not XPe and installation was successful.
Three of these computers ran XPe (Windows XP Embedded) operating systems. When the software was downloaded and installed, it CRASHED the systems and they no longer boot! They get BSOD error message:
STOP: c000021a {Fatal System Error}
The Windows Logon Process system process terminated unexpectedly with a status of
0xc0000139 (0x00000000 0x00000000).
The system has been shut down.
The fourth system was not XPe and installation was successful.