I've been subbing on our Support Team and really have a new appreciation for what that team does. Our industry is retail and as such demands real-time one call resolutions when possible. That's not easy. It's not like you are dealing with someone whose cable just went out. I would advise any client facing employee to spend time on their Support Desk, not just listening to phone calls, but taking calls and trying to resolve the issue themselves. Thank you to all of you who are in Customer/Client Support!
