Today I was talking with our CRM vendor, Votenza, and they told me some very interesting things they heard straight from GM OneSource! They were telling me that in about 90 days OneSource is planning to make changes to their system where all leads coming into OneSource must be handled through OneSource. I took this as no stopping the clock then answering and continuing the follow up with your 3rd party provider, but as that everything will be handled through OneSource only! They confirmed that is what he said! They were telling me that the OneSource rep they got this information from was saying that GM will now as well be checking the quality of your responses, expecting 24hour custom replies, checking for content, etc! Has anyone heard about anything like this.
Eley
Eley