My story: (I do apologize for this being so long, and if this is in the wrong place) So I interviewed at a dealership here in Florida for a sales position since I was looking for a job. They said they had been looking for someone to start a small BDC and asked if I would be interested in that instead. They just want one person for now and to kind of figure it out. Thought it would be a great opportunity to build something, and excellent resume builder in the long run. I also just got a good vibe off the general manager and sales staff since their turnover is crazy low for a car dealership. Most people have been several years, and their sales staff turnover is only around 10-15 percent out of around 20-25 sales rep. I was fairly certain with my experience, I would be able to improve efficiency. I had helped my previous department overall Quality Assurance scores go up by teaching them how to write e-mails better, and edit drafts to personalize them more. I had also assisted in phone training as well. Well things here are more behind here than I thought, and it has been a slow process. Some of the managers don't know CRM, can do, as it appears to have had a lot of updates the past year. I only have manager access and not admin so I need to run changes through them, basically as I find they aren't working for my job. They only want me to followup on older leads that have not been reached out to in a fewdays, which I believe is unusual for a BDC but I am fine with. I am having to comb through logs though to find leads that fit this, and haven't had too much success. My question is what processes in Vinsolutions does your BDC find useful, and what can I do to get this on the right track in general? Sorry again for this being long. I just want to succeed and finally get some bonuses, as currently all I appear to do is to suggest changes to the system as many things seem outdated.