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Mystery Shop Time!

Discussion in 'CRM, ILM, Chat, Desking, Emails, Phone, SMS' started by Jerry Thibeau, Dec 15, 2009.

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  1. Jerry Thibeau

    Jerry Thibeau
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    Sr. Refresher

    First Name:
    Jerry
    Dealer or Company Name:
    Phone Ninjas
    Twitter Handle:
    thephoneninja
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    It's the end of the year and I have some free time before my travel schedule gets going in January. So here's what I would like to do to help our online community.

    Free mystery shop to any dealership who would like an honest opinion of their current phone and Internet process.

    Here's what you get:


    • One recorded phone-up mystery shop (as long as your state is a one party state and I can legally record, otherwise it's a written summary).
    • One Internet lead mystery shop via your website and another through manufacturer (will use different names and e-mails).
    • Will also share any results from competition.
    I'll then package this up in a summary for your review. It can be personal or I can share here. It's your choice, just let me know.

    I'll do these on a first come first serve basis. Who want's to be first? Post a reply here or send me an e-mail: [email protected]

    Limit of one per dealer group please.

    How good is your dealership?
     
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  3. CFrentzen

    CFrentzen
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    First Name:
    Chris
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    Hyundai of Keene
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    I had our dealership participate -

    Great work Jerry:thumbup: he included recorded phone calls, email responses and a complete summary of his opinion both good and bad. Straight forward and to the point while maintaining professionalism. Without a doubt this summary he's compiled for me (in less than a day) will prove to be quite useful as we continually monitor and try to improve our processes.

    Thanks again for doing this Jerry - absolutely recommended.
     
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    #2 CFrentzen, Dec 16, 2009
    Last edited: Dec 16, 2009
  4. Jerry Thibeau

    Jerry Thibeau
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    Sr. Refresher

    First Name:
    Jerry
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    Phone Ninjas
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    Thanks Chris, it was my pleasure.

    Who's next?
     
  5. sburges2

    sburges2
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    Susan
    Dealer or Company Name:
    Homer Skelton Ford of Millington
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    I'm in- I want to be mystery shopped!
     
  6. Jerry Thibeau

    Jerry Thibeau
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    Sr. Refresher

    First Name:
    Jerry
    Dealer or Company Name:
    Phone Ninjas
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    Susan,

    Your mystery shop is completed. I just need an e-mail address so I can provide you with the details.

    Who's next?
     
  7. Brent Palen

    Brent Palen
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    First Name:
    Brent
    Dealer or Company Name:
    Holm Automotive Center
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    I'm game!!!
     
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  8. Jerry Thibeau

    Jerry Thibeau
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    Sr. Refresher

    First Name:
    Jerry
    Dealer or Company Name:
    Phone Ninjas
    Twitter Handle:
    thephoneninja
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    You're 1st tomorrow Brent. Don't tip the troops off!
     
  9. Brent Palen

    Brent Palen
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    Brent
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    Holm Automotive Center
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    Looking forward to it! Mums the word!:sssh:
     
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  10. Brent Palen

    Brent Palen
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    Brent
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    Holm Automotive Center
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    Argh!!!! THE SUSPENSE IS KILLING ME!!!:drunk:
     
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  11. Jerry Thibeau

    Jerry Thibeau
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    Sr. Refresher

    First Name:
    Jerry
    Dealer or Company Name:
    Phone Ninjas
    Twitter Handle:
    thephoneninja
    Joined:
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    Messages:
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    I promise to get you some results later today. Good things come to those who wait.:popcorn:
     

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