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National Credit Center

Dec 19, 2018
189
202
143
First Name
Bill
I'm not usually one to blast vendors, but I think this is an aggregious case and thought I should share. We have been using NCC for two years now. They waited until the last minute to answer my question about pricing for a new contract as mine was set to expire. I accept blame as well for not addressing it soon enough as well. After I asked for quotes they told me to send a cancellation letter to get the best price quotes. I was busy at the end of the year and responded after the contract was to be up. I then voiced my displeasure at having to jump through hoops to get a price quote. The rep told me that he was doing me a favor by making me jump through said hoops and that my contract had already renewed. I sent a response saying that I did not believe our relationship would end well. I received no response to that email. About a week and a half later, all of a sudden we couldn't pull credit. I deduced that they had shut us off and sent the rep an email to confirm. He confirmed to me that they had ended our contract. It is incredible to me that a large company would handle business that way just shutting a client off with no warning.
 

Jeff Kershner

Founder
May 1, 2005
4,175
1,583
0
First Name
Jeff
I'm not usually one to blast vendors, but I think this is an aggregious case and thought I should share. We have been using NCC for two years now. They waited until the last minute to answer my question about pricing for a new contract as mine was set to expire. I accept blame as well for not addressing it soon enough as well. After I asked for quotes they told me to send a cancellation letter to get the best price quotes. I was busy at the end of the year and responded after the contract was to be up. I then voiced my displeasure at having to jump through hoops to get a price quote. The rep told me that he was doing me a favor by making me jump through said hoops and that my contract had already renewed. I sent a response saying that I did not believe our relationship would end well. I received no response to that email. About a week and a half later, all of a sudden we couldn't pull credit. I deduced that they had shut us off and sent the rep an email to confirm. He confirmed to me that they had ended our contract. It is incredible to me that a large company would handle business that way just shutting a client off with no warning.

That's truly insane. Sorry to hear you had to deal with that Bill. Though it sounds like it may be a blessing in disguise.