• Stop being a LURKER - join our dealer community and get involved. Sign up and start a conversation.

Put Down The Phone

Dec 19, 2018
156
161
Awards
1
First Name
Bill
100% texting that set of 55? No other channel like email, correct? All responses were from text alone? How many moved to phone conversations?
The 49 were all ones that responded to the text. If they did not respond to text, but did respond to email or call I didn't count it as one of the 49. It did count for the 55 total. Two responded to later emails. Two answered later calls. Two never responded. All of the sold deals but one never necessitated a call before the customer came in (that one blows my mind).
 
Get Podium
Get Podium

jon.berna

D.R. Truth
Nov 14, 2011
175
236
First Name
Jon
I am convinced this is the way. Personal anecdotes are always less important but I haven't answered my phone in 6-9 months. I would rather respond to a LinkedIn DM (and that is pretty bad).