So a quick background....I run the internet department for a Chevrolet and Chrysler Jeep Dodge Ram Store. When I started there were 5 people in the department. Its now down to myself and 2 BDC reps under me, getting anywhere form 800-1000 leads a month. I have been told we are way under staffed, and I agree, but the owner will not allow me to bring more reps.
Ive been looking at more efficient ways to run the BDC vs what was in place when I got here. The CRM is vinsolutions, and currently has a set process that assigns calls to reps. Ive thought about doing away with the call tasks, and having them focus on newer leads a few times a day then getting to the older stuff if they have time. Does anyone have things set up like this? Any suggestions are greatly appreciated, as I'm re doing everything one way or another, just not sure how. Thanks ahead of time!
Ive been looking at more efficient ways to run the BDC vs what was in place when I got here. The CRM is vinsolutions, and currently has a set process that assigns calls to reps. Ive thought about doing away with the call tasks, and having them focus on newer leads a few times a day then getting to the older stuff if they have time. Does anyone have things set up like this? Any suggestions are greatly appreciated, as I'm re doing everything one way or another, just not sure how. Thanks ahead of time!