Referrals & word of mouth sales

[lyamen.savy]

I’m excited to announce that the Blabber beta is now live!

• Your salespeople receive warm introductions over group text or email to everyone saved in your customer's phone contact list.
• Create unlimited referral offers, A/B test which offer generates the most referrals, sales, highest gross, shortest sales cycle, etc.
• Integrates with every CRM in automotive
• Integrates with every DMS
• Automatically track referrals that convert to sales
• Process up to 15,000 payments to referrers with 1 invoice

Curious — any dealers here currently have a formal referral program at their store? What’s been your biggest obstacle to increasing sales from referrals?

 

[levin233]

We’ve tried a basic referral program at our store, but keeping track of everything manually was a pain. Biggest challenge has been getting customers to actually remember to refer people.

 

[lyamen.savy]

We’ve tried a basic referral program at our store, but keeping track of everything manually was a pain. Biggest challenge has been getting customers to actually remember to refer people.

Hi Levin,

Blabber.tech solves both of those problems!

Getting customers to refer:

• Your store-branded referral mobile app allows customers to sync their phone contact list and, with a single tap, send texts and emails introducing people in their phone contacts to a salesperson.
• The app allows referrers to see referral offers, track the status of referrals, and their earnings.
• The app has push notifications reminding people to keep referring and notifying them when they got paid.
• The app has gamification features that make referring as addictive as scrolling through social media.

Manual tracking:

• CRM integration: Referrals are received through SMS and email, and all information is automatically captured in your CRM via our CRM integration.
• DMS Integration: We can automatically track which referrals convert to sales, calculate referral commissions, and notify individuals when they earn a commission and when they receive payment.
• PayPal integration: You can process up to 15,000 referral payments with a single invoice
• AutoPay: This feature allows you to process payments automatically, or you can turn it off and process payments manually.

Email me if you would like to see it in action ([email protected]).

 

[Ryan Everson]

Hi Levin,

Blabber.tech solves both of those problems!

Getting customers to refer:

• Your store-branded referral mobile app allows customers to sync their phone contact list and, with a single tap, send texts and emails introducing people in their phone contacts to a salesperson.
• The app allows referrers to see referral offers, track the status of referrals, and their earnings.
• The app has push notifications reminding people to keep referring and notifying them when they got paid.
• The app has gamification features that make referring as addictive as scrolling through social media.

Manual tracking:

• CRM integration: Referrals are received through SMS and email, and all information is automatically captured in your CRM via our CRM integration.
• DMS Integration: We can automatically track which referrals convert to sales, calculate referral commissions, and notify individuals when they earn a commission and when they receive payment.
• PayPal integration: You can process up to 15,000 referral payments with a single invoice
• AutoPay: This feature allows you to process payments automatically, or you can turn it off and process payments manually.

Email me if you would like to see it in action ([email protected]).

Love the platform and concept, but the per-referral/lead billing model is tough to digest.

Some of our stores use the "Stuker" referral method - handing customers a birddog referral form at delivery. It's not uncommon for customers to fill out all 8 referral spots. If we were to switch from Stuker's paper forms to Blabber, we'd be charged $56 per customer (or $168 after your intro pricing ends), even if none of those referral leads actually convert into a sale.

I think dealers would be much more open to a pay-for-performance model - only paying for referrals that actually result in a sale. Since your platform already handles referral rewards and has access to sales data, it feels like an easy pivot that dealers would embrace.