I was recently tasked with starting a BDC at our store due to blown sales calls, not logging, and let's face it sales consultants are lazy. I started at the beginning of the month and we are already seeing a huge increase in shown and sold appointments even though we do not get near as many sales calls as we thought - (actually half), due to the reps not logging it correctly in CRM. As it goes now I answer sales incoming and whether an appointment is set or not, I round robin the lead and monitor follow up. Here is why I am asking for help inherently you have stronger salespeople and lazy ones as well as those that will not be here in a month or 2 because they do not have the capacity for sales ie; mental fortitude, capacity to learn, or the drive. Another issue is that the guys that camped by the phones and did pretty well are blacking the entire sales floor out.I can not stand to know that the person I just spoke to is hot to trot and a sure deal, Bob is up and cannot close a door. Is there a best practice when giving out appointments/leads? Any advice is appreciated..