Our dealership is having a conflict that I am sure many others have. I am curious if the industry has moved to a specific trend. So here are my questions.. -Those with service centers - what do you charge the sales department for internal work? Do they pay the retail labor rate that a customer pays? Or is it discounted and if so, by how much? -For parts, same thing. Does sales pay retail price or a discounted rate? And discounted by how much?