Using Text to Deliver a Better Customer Experience

Using Text to Deliver a Better Customer Experience Feb 2020

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Jeff Kershner

Founder
May 1, 2005
3,685
1,272
113
Maryland
First Name
Jeff
Jeff Kershner submitted a new resource:

Using Text to Deliver a Better Customer Experience - Using Text to Deliver a Better Customer Experience

Using Text to Deliver a Better Customer Experience at your Dealership

J.D. Power 2019 Sales Satisfaction Index (SSI) Study
J.D. Power 2019 Customer Service Index (CSI) Study



Executive Summary
  • Based on feedback from over 28,000 sales customers and 58,000 service customers, dealership use of text messaging during the shopping experience and after-sales process supports a significantly improved customer...
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Eley Duke

Sr. Refresher
Nov 30, 2009
472
252
93
Suffolk, Virginia
First Name
Eley
Jeff, interested to know if anyone is using Kenect for text. Our service director had his motorcycle serviced Sat and he said the shop he goes to used Kenect to text with him updates, and then sent him a link and paid for the service through the text-to-pay vs a phone call.
 

Jeff Kershner

Founder
May 1, 2005
3,685
1,272
113
Maryland
First Name
Jeff
Jeff, interested to know if anyone is using Kenect for text. Our service director had his motorcycle serviced Sat and he said the shop he goes to used Kenect to text with him updates, and then sent him a link and paid for the service through the text-to-pay vs a phone call.
Never heard of it but there are some services in automotive that offer this. We should start a new thread around this.

Podium and mykaarma offers this service. We use mykaarma in service.