Bumping this thread to ask a question. Do any of the dealers here have a written policy that your salespeople sign regarding texting from their personal cell phones? Does the policy alert them that they may be liable to participate in any fines the dealership may receive as a result of their actions? Like many here, our CRM has a texting option as well as those that our chat providers have. Even with those tools, I still see salespeople in our stores texting customers without and opt-in from their cell phones. Our managers in some of these stores have their heads in the sands that "it'll never happen to us" when I chat about the risks of allowing it. All it takes is one customer to find it objectionable and the trouble could start. If you do have a policy and do not want to share it publicly, please feel free to PM me here. Thanks in advance for any feedback.